Quote:
Originally Posted by VogelPhoenix
That is disappointing. What does the boutique say? Having them work on it once is unfortunate, but not an outrage, but this crosses the threshold where AP should find some permanent resolution.
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Exactly my reasoning.
First repair was an annoyance, but I said things happen.
Second repair I voiced my displeasure and alluded towards perhaps something should be done for the inconvenience, but I have maintained civility and respectfulness.
Now this? With an actual component seemingly breaking off? I’m awaiting the boutique manager’s response as he’s not in. I am 100% not accepting a ‘shoulder shrug’ as someone mentioned above. I’m remaining fairly silent until I get a confirmed response, before I decide how to proceed if it’s not adequate. This is too much and I think practically everyone would agree. I have faith in AP as a brand they see the same way here. This is easily fixable with the right resolution.