Quote:
Originally Posted by J!m
That sort of behavior is not something I tolerate- the problem is not me the customer abusing the timepiece, it clearly has issues, and I would have expected a full teardown and overhaul (which SHOULD0 have happened on the first return?) would correct any errors or replace defective components. It seems clear to me they did the absolute minimum level of service to (attempt to) address the problem. Not unlike the dealer experience these days with new automobiles...
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This is also why I’m pretty irate right now. They had a master watchmaker break down the watch TWICE over, and they couldn’t catch a faulty component that broke within a couple weeks? I mean that’s aside from it passing original Swiss factory quality control to begin.
This entire situation is perplexing to say the least. And yes, I will 100% not accept any type of repair on this watch at this point.