Rolex Forums - Rolex Watch Forum - View Single Post - Grand Seiko held my watch for 5 months; said misaligned seconds hand is "within spec"

In-N-Out · 25 April 2024, 05:57 AM

You guys were right.

Right on queue, they blame the victim again. This time, they tell me I should have returned the watch within 14 days of purchase. (I bought from a reseller so I couldn’t).

Here is the “within standard” email

Here’s also another instance of them scolding me: initially they told me it’s a 10-11 week turnaround

They then scold me that that’s just the shipping time, not the total turnaround time. Real turnaround time is 5-8 months lol

Grand seiko is an absolute joke to deal with.

I have the SBGM221, White Birch, and this TENTAGRAPH. I’m considering selling all 3 based on this joke of an experience. Really puts a bad taste in my mouth. For a brand trying to grow and become a luxury brand, this isn’t how to do it

25 April 2024, 05:57 AM	#13
In-N-Out "TRF" Member Join Date: Jan 2023 Location: USA Posts: 638	You guys were right. Right on queue, they blame the victim again. This time, they tell me I should have returned the watch within 14 days of purchase. (I bought from a reseller so I couldn’t). Here is the “within standard” email Here’s also another instance of them scolding me: initially they told me it’s a 10-11 week turnaround They then scold me that that’s just the shipping time, not the total turnaround time. Real turnaround time is 5-8 months lol Grand seiko is an absolute joke to deal with. I have the SBGM221, White Birch, and this TENTAGRAPH. I’m considering selling all 3 based on this joke of an experience. Really puts a bad taste in my mouth. For a brand trying to grow and become a luxury brand, this isn’t how to do it