Rolex Forums - Rolex Watch Forum - View Single Post - Where did you send your watch for service

MikeMc · 2 July 2013, 01:21 AM

We are an Authorized Rolex Jeweler, and one with a Rolex trained watchmaker with CMW21 certification. Rolex inspects our store and requires equipment be complete to properly service the Rolex watches. If you send your watch to Rolex NY or Rolex Dallas, if the production is slower at Dallas, your watch may be serviced in Dallas even if you sent it to NY. We have been a AD for 60+ years and have had very few problems with Rolex service. Like all of us, we make a mistake sometimes. Rolex is the safest place to send your watch unless you have intimate knowledge of the watchmaker. See if your watchmaker is inspected by Rolex, that would be an indicator of their competence. Our in-house service is at 5 weeks.

2 July 2013, 01:21 AM	#81
MikeMc "TRF" Member Join Date: Jun 2013 Location: Oregon Watch: own 18 watches Posts: 117	We are an Authorized Rolex Jeweler, and one with a Rolex trained watchmaker with CMW21 certification. Rolex inspects our store and requires equipment be complete to properly service the Rolex watches. If you send your watch to Rolex NY or Rolex Dallas, if the production is slower at Dallas, your watch may be serviced in Dallas even if you sent it to NY. We have been a AD for 60+ years and have had very few problems with Rolex service. Like all of us, we make a mistake sometimes. Rolex is the safest place to send your watch unless you have intimate knowledge of the watchmaker. See if your watchmaker is inspected by Rolex, that would be an indicator of their competence. Our in-house service is at 5 weeks.