Quote:
Originally Posted by flyinbrian
Quick follow up on my service experience so far with Panerai.
Unfortunately it is not looking so good as the watch was received a week ago Monday and I have not heard a word. So today I called to check status and they stated they sent me a letter via mail stating a new case would cost $3000 as an option but was not necessary. Not sure why they could not call or send this info via email, anyway I am not sure why I would want the option of a new case for a new watch. When I asked them why they would ask such a thing the customer service rep stated he agreed and would look into it for me and follow up via email or phone call.
This is really disappointing as I love the watch and Panerai trying to squeeze 3k out of me for no apparent reason for a defective product of theirs is just tacky business in my opinion.
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Gosh its brand new? Then they shld fix it foc.