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Surprised no one mentioned that a RSC is part of an AD and they represent their own self interest as a privately run business. The AD relationship to corporate rolex has its own logistical issues in dealing with customer service. Rolex may suggest a certain way to do things but the AD may not act appropriate given the financial constraints and lack of compensation from rolex corporate especially on a situation like this. If anyone has worked for rolex or an AD, maybe they can shed light on the loose partnership. Any AD would love to have rolex inventory in their shop as it gives brand equity but I'm sure each party has their interest to protect and may not overlap with one another's policies.
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