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Thank you everyone for the concern and today I finally received my first email response which is as follows:
"A follow up has been made, again, about the case of your timepiece with the workshop. I highly anticipate a response, today, as I have also contacted a supervisor in the workshop. I will contact you as soon as I have information from the supervisor."
Not sure what that exactly means and not sure why they wouldn't just fix the defective case on a brand new watch. So far slightly stressful as I really just want my new watch back in working order.
PS: The watch was sent directly to Panerai Service Center stated on their website:
RICHEMONT TECHNICAL SERVICE
15100 Trinity Blvd, Suite 300 Ft. Worth, TX 76155
Phone: 1 866 374 4430
Fax: 1 817 785 2391
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