ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
21 May 2024, 12:05 AM | #1 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
Omega CS rant
I bought an Aqua Terra "blue wave" dial from one of our trusted sellers. The watch is gorgeous - but the bracelet is awfully small. I can close the watch on my wrist, but it is tight. So, I spoke to my SA at my local Omega store, who said he'd order me two extra links.
That was over a month ago. Omega, as it turns out, decided to upgrade their systems in April. They have not been able to sell any parts since that time, because the rollout of their new computer sales system has been marred with problems. To call it frustrating is an understatement. My SA tells me they haven't been able to buy any parts for any customer in more than 4 weeks.
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
21 May 2024, 12:33 AM | #2 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,615
|
The “customer service rant” is that the AD didn’t get you two links more quickly even though you didn’t buy the watch from them or new from Omega?
|
21 May 2024, 12:43 AM | #3 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
Not at all. My customer-service rant is that Omega's entire ordering system has been down for over a month. My AD is great, this certainly isn't their fault.
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
21 May 2024, 01:01 AM | #4 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2010
Location: Paris, France
Posts: 34,615
|
|
21 May 2024, 03:10 AM | #5 |
"TRF" Member
Join Date: Oct 2017
Location: East coast
Posts: 6,628
|
Get them on eBay or chrono for a lot cheaper
|
21 May 2024, 03:52 AM | #6 |
"TRF" Member
Join Date: Feb 2013
Location: Bay Area
Watch: DD 40RG Olive dial
Posts: 4,172
|
Yes, my AD said the same thing. Every week they are told it will be up Monday. Still down
__________________
Michelle |
21 May 2024, 03:59 AM | #7 |
2024 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 74,399
|
Weird. I was able to order a Bracelet from Omega over the phone last week. Maybe Canada is unaffected?
|
21 May 2024, 07:17 AM | #8 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
That's really interesting. Perhaps, but then you'd think they would have found a workaround at this point. But I'm glad you were able to get your bracelet!
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
21 May 2024, 07:18 AM | #9 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
I've looked on each and haven't found OEM links for this specific model. They are apparently only $49 from Omega, so I'm not sure how much cheaper they would be at Chrono or eBay, anyway.
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
21 May 2024, 07:20 AM | #10 | |
2024 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 74,399
|
Quote:
Thank you Sorry to hear of the trouble for you and hope it’s sorted soon Sent from my iPhone using Tapatalk |
|
21 May 2024, 08:14 AM | #11 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
Thanks. Good thing is, I have other lovely watches to wear in the meantime!
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
21 May 2024, 08:20 AM | #12 |
"TRF" Member
Join Date: Jan 2023
Location: US
Posts: 52
|
This can be really frustrating and it takes away the excitement of wearing that new long awaited purchase.
I hope this gets rectified soon. Sent from my A5_Pro using Tapatalk |
21 May 2024, 09:46 AM | #13 |
2024 Pledge Member
Join Date: Feb 2009
Real Name: Tony
Location: Orchard Park, NY
Watch: Idiot Savant
Posts: 3,272
|
I've read other reports about this in the past few weeks. Sorry it's causing you grief. In this technological day and age it seems things like this could/should be sorted in days, not weeks or months.
|
21 May 2024, 11:22 AM | #14 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jun 2017
Location: GA
Posts: 4,452
|
My AD said the same.
|
21 May 2024, 12:11 PM | #15 |
"TRF" Member
Join Date: Dec 2011
Location: Marietta, GA
Posts: 3,254
|
My local Omega Boutique was also upgrading their systems, for what it's worth.
|
21 May 2024, 08:58 PM | #16 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 45,302
|
Sorry for the trouble. Maybe go in and find an OEM strap that works for you until the system is back up. Ask for a discount.
|
21 May 2024, 09:18 PM | #17 |
2024 Pledge Member
Join Date: Sep 2009
Location: Northwest
Posts: 1,343
|
I'm guessing the watch was not fully linked. A Nato or other strap should get you by until the additional links can be acquired.
|
21 May 2024, 10:43 PM | #18 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
I had the same thought, although when I have tried on Omegas with bracelets versus straps, they always seem tighter than Rolex, Panerai, Breitling, etc. Not sure why that is, perhaps the factory bracelet length is just a titch smaller than the other brands. All of my other Omegas are on straps, so I've never encountered this before. Since I bought it grey (from one of our trusted sellers), it certainly occurred to me that perhaps whomever it was acquired from didn't hand over all the links with the watch.
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
21 May 2024, 10:44 PM | #19 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
Precisely. I've had several conversations with my SA and there's a ton of business they haven't been able to process because of it. They are unbelievably frustrated.
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
29 May 2024, 10:45 PM | #20 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2019
Location: Minnesota
Watch: Always changin'
Posts: 920
|
Huzzah! My links have finally been ordered. Seems like the Omega portal is back up and running again.
__________________
126613LB Submariner "Bluesy" | 126610LN Submariner Date | 126610LV Submariner "Cermit" | 126500LN Daytona "Panda" | Omega Seamaster Diver 300 green | Omega Aqua Terra "Summer Blue" | Omega Aqua Terra silver | Omega Aqua Terra blue wave | Tudor Black Blay 41 jubilee |
29 May 2024, 10:48 PM | #21 |
2024 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 74,399
|
|
29 May 2024, 11:20 PM | #22 |
"TRF" Member
Join Date: May 2013
Real Name: Jack
Location: The Triangle
Watch: Several
Posts: 6,657
|
IMG_0420.jpegGreat that you’ll have a nice new watch to wear soon. Hope you enjoy it as much as I enjoy mine.
__________________
Sub 116613 LN; GMT 116710 LN; Sinn 104R; Exp 214270; GS SBGM221; Omega AT |
30 May 2024, 12:28 PM | #23 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2020
Real Name: A-Aron
Location: Utah
Watch: 126710BLNR
Posts: 1,784
|
Quick question?
Do you have a yuuuge wrist or did the TRF seller not include all links? If they didn't, did they specifically advertise the watch as "fits up to 7.25 wrist" etc.? If they are advertising as full kit , all links should be included. I'd email with the list link and see if they can help you out. |
1 June 2024, 11:59 AM | #24 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jun 2017
Location: GA
Posts: 4,452
|
For anyone interested, the Swatch part portal came back online Monday.
|
1 June 2024, 02:02 PM | #25 | |
2024 Pledge Member
Join Date: Aug 2014
Real Name: Francisco
Location: San Juan, PR
Watch: Is Ticking !
Posts: 24,745
|
Quote:
Hope they arrive soon! Sent from my iPhone using Tapatalk Pro
__________________
Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 2230.50.00 / 310.30.42.50.01.002 Zenith 02.480.405 Henry Archer Eclipse 2FA security enabled |
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.