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Finfin · Yesterday, 03:58 AM

SMP Diver 300m purchased I believe in 2021. This Diver 300m developed an issue where the crown became stiff to turn and made a squeaking sound, as if a rubber gasket or something was wrapped around the stem.

I took the watch to an OB in Texas and they shipped it off to Seattle. After about a month, I received an SMS from the OB, "It's ready".

The watch was returned cleaned and looking pretty new. The bracelet had been polished lightly but not overly aggressive (bracelet had abrasions on it when I dropped it off and 'hints' of the abrasions remained but were substantially removed). The issue with the crown was resolved and it was working perfectly, very smoothly. Very happy with the service, watch is now perfect.

Just thought I'd share.

Tools · Yesterday, 04:47 AM

thsiao · Yesterday, 04:55 AM

Glad to hear that Omega’s service/warranty is good!
Nothing more disappointing that a brand that can’t get their service/warranty right.

omar-rye · Yesterday, 05:42 AM

The Omega/Swatch warranty is pretty great. My wooden Omega box button wasn’t pressing in to hold the lid shut, and they asked for a photo of my warranty card and for my address, then shipped me a new one without any questions. It was delivered to my door in 2 days.

AEC · Yesterday, 08:19 AM

Thanks for the report. That center in Seattle has a reputation for providing quality service

0nly5iv3Digits · Yesterday, 09:34 AM

Fantastic! Omega service isn’t cheap. Good to hear you had a good experience :)

brandrea · Yesterday, 09:42 AM

Quote:

Originally Posted by omar-rye

The Omega/Swatch warranty is pretty great. My wooden Omega box button wasn’t pressing in to hold the lid shut, and they asked for a photo of my warranty card and for my address, then shipped me a new one without any questions. It was delivered to my door in 2 days.

That’s fantastic

fskywalker · Yesterday, 06:51 PM

Quote:

Originally Posted by Finfin

SMP Diver 300m purchased I believe in 2021. This Diver 300m developed an issue where the crown became stiff to turn and made a squeaking sound, as if a rubber gasket or something was wrapped around the stem.

I took the watch to an OB in Texas and they shipped it off to Seattle. After about a month, I received an SMS from the OB, "It's ready".

The watch was returned cleaned and looking pretty new. The bracelet had been polished lightly but not overly aggressive (bracelet had abrasions on it when I dropped it off and 'hints' of the abrasions remained but were substantially removed). The issue with the crown was resolved and it was working perfectly, very smoothly. Very happy with the service, watch is now perfect.

Just thought I'd share.

Very nice!

Sent from my iPhone using Tapatalk Pro

1William · Yesterday, 08:31 PM

Good deal. Thanks for the report.

Jack T · Yesterday, 11:51 PM

That’s good to know. Nobody wants to send their watch off for a month, but glad it was a smooth process. Enjoy it.

Yesterday, 03:58 AM	#1
Finfin "TRF" Member Join Date: May 2018 Location: TX Watch: 126600 Posts: 81	Omega Warranty Experience SMP Diver 300m purchased I believe in 2021. This Diver 300m developed an issue where the crown became stiff to turn and made a squeaking sound, as if a rubber gasket or something was wrapped around the stem. I took the watch to an OB in Texas and they shipped it off to Seattle. After about a month, I received an SMS from the OB, "It's ready". The watch was returned cleaned and looking pretty new. The bracelet had been polished lightly but not overly aggressive (bracelet had abrasions on it when I dropped it off and 'hints' of the abrasions remained but were substantially removed). The issue with the crown was resolved and it was working perfectly, very smoothly. Very happy with the service, watch is now perfect. Just thought I'd share.

Yesterday, 04:47 AM	#2
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,172	__________________ (Chill ... It's just a watch Forum.....) NAWCC Member

Yesterday, 04:55 AM	#3
thsiao "TRF" Member Join Date: Jan 2011 Location: SoCal Posts: 1,221	Glad to hear that Omega’s service/warranty is good! Nothing more disappointing that a brand that can’t get their service/warranty right. __________________ Instagram @lifeofawis www.lifeofawis.com

Yesterday, 09:34 AM	#6
0nly5iv3Digits "TRF" Member Join Date: Apr 2015 Location: CANADA Watch: What is "watch"? Posts: 658	Fantastic! Omega service isn’t cheap. Good to hear you had a good experience :) __________________ ♛16570 Polar/♛16710/♛16610LN/♛116520 White Dial ♛16610LV/♛116710LN/♛126200/Hamilton Khaki Field Mechanical 38mm (WHITE) “UNpolished or I’m not interested” 😎 2FA Enabled

Yesterday, 11:51 PM	#10
Jack T "TRF" Member Join Date: May 2013 Real Name: Jack Location: The Triangle Watch: Several Posts: 6,657	That’s good to know. Nobody wants to send their watch off for a month, but glad it was a smooth process. Enjoy it. __________________ Sub 116613 LN; GMT 116710 LN; Sinn 104R; Exp 214270; GS SBGM221; Omega AT

Yesterday, 05:42 AM	#4
omar-rye "TRF" Member Join Date: Feb 2020 Location: Underground Posts: 2,215	The Omega/Swatch warranty is pretty great. My wooden Omega box button wasn’t pressing in to hold the lid shut, and they asked for a photo of my warranty card and for my address, then shipped me a new one without any questions. It was delivered to my door in 2 days.

Yesterday, 08:19 AM	#5
AEC 2024 Pledge Member Join Date: Feb 2009 Real Name: Tony Location: Orchard Park, NY Watch: Idiot Savant Posts: 3,272	Thanks for the report. That center in Seattle has a reputation for providing quality service

Yesterday, 08:31 PM	#9
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 45,302	Good deal. Thanks for the report.

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