ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

foo4rolex · 29 April 2020, 07:36 PM

Will Rolex extend the 5 years warranty since RSC is closed during the pandemic?

Andad · 29 April 2020, 07:43 PM

If you have a warranty issue why not send an email to either your AD or nearest RSC outlining the problem.

It would then be documented for later attention.

Is this question just for your interest or do you have a a Rolex watch issue?

Abmatt2002 · 30 April 2020, 03:04 AM

Quote:

Originally Posted by foo4rolex

Will Rolex extend the 5 years warranty since RSC is closed during the pandemic?

No, I doubt it. Why should they?

foo4rolex · 30 April 2020, 03:16 AM

For example the warranty will expire in May 2020, unlucky that the watch has a problem right now and the RSC is closed.

If the RSC open in June 2020, then it will be late to be covered by the warranty.

Pim · 30 April 2020, 03:35 AM

Quote:

Originally Posted by Abmatt2002

No, I doubt it. Why should they?

This. No reason at all

Podmornica · 30 April 2020, 03:36 AM

I'm sure they will acknowledge the warranty considering the circumstances. No reason not to. I would send an e-mail to RSC though, even though they are not open, just so you have a proof later on that you had issue while your warranty was still active and that you can call on that e-mail.

Bigblu10 · 30 April 2020, 03:39 AM

Quote:

Originally Posted by Abmatt2002

No, I doubt it. Why should they?

Because they are closed and some warranties may be nearing an end. If some watches need warranty work their warranties should be extended for as long as Rolex stays shut down. It is only fair that you receive 5 full years of warranty.

Luap1976 · 30 April 2020, 03:41 AM

Quote:

Originally Posted by Bigblu10

Because they are closed and some warranties may be nearing an end. If some watches need warranty work their warranties should be extended for as long as Rolex stays shut down. It is only fair that you receive 5 full years of warranty.

Makes sense

kimobebe · 30 April 2020, 06:17 AM

I personally think they could extend the warranty.

MillyS · 30 April 2020, 07:22 AM

Doubt they will officially extend it but I am sure they will give a few months on top in light of the current situation. As suggested by others, send an email with the issue now so that there is a log.

Bruce_Wayne · 30 April 2020, 07:58 AM

I would expect it would be handled on a case by case basis. No need for a formal extension.

Sent from my iPhone using Tapatalk

77T · 30 April 2020, 08:27 AM

Quote:

Originally Posted by foo4rolex

For example the warranty will expire in May 2020, unlucky that the watch has a problem right now and the RSC is closed.

If the RSC open in June 2020, then it will be late to be covered by the warranty.

Since it’s a hypothetical, if one was in that situation, the nearest open AD would be something to consider. Let them do the intake for warranty service and ship to Rolex...that’ll be within the deadline.

Just an idea...

Sent from my iPhone using Tapatalk Pro

ocN55 · 30 April 2020, 08:30 AM

They probably won't extend formally but will probably take in warranty out of a goodwill account. Just document a request as others have mentioned.

zama · 30 April 2020, 10:55 AM

If you had a problem and notified I expect they would otherwise not, not to mention almost any warranty documents would include force majeur conditions.

29 April 2020, 07:36 PM	#1
foo4rolex "TRF" Member Join Date: Aug 2018 Location: N/A Posts: 215	Will Rolex extend 5 years warranty? Will Rolex extend the 5 years warranty since RSC is closed during the pandemic?

29 April 2020, 07:43 PM	#2
Andad 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 36,947	If you have a warranty issue why not send an email to either your AD or nearest RSC outlining the problem. It would then be documented for later attention. Is this question just for your interest or do you have a a Rolex watch issue? __________________ E

30 April 2020, 10:55 AM	#14
zama "TRF" Member Join Date: Feb 2012 Real Name: Craig Location: Sydney Watch: 4 Broken glass Posts: 5,806	If you had a problem and notified I expect they would otherwise not, not to mention almost any warranty documents would include force majeur conditions. __________________ Day Date 118206, Daytona 116509 & 116505, AP 25859ST Gone but not forgotten and genuinely missed..... Root Beer GMT, Sub, TT Daytona, YG DD Bark, Datejust(2 his & hers), AP RO, PP Aquanaut, Lange 1, Heuer Monza, Piaget Altiplano, GP Chrono, Seamaster, Tudor Sub, Tudor Chrono, Tudor Black Bay Bronze

30 April 2020, 03:16 AM	#4
foo4rolex "TRF" Member Join Date: Aug 2018 Location: N/A Posts: 215	For example the warranty will expire in May 2020, unlucky that the watch has a problem right now and the RSC is closed. If the RSC open in June 2020, then it will be late to be covered by the warranty.

30 April 2020, 03:36 AM	#6
Podmornica Banned Join Date: Aug 2019 Location: EU Posts: 806	I'm sure they will acknowledge the warranty considering the circumstances. No reason not to. I would send an e-mail to RSC though, even though they are not open, just so you have a proof later on that you had issue while your warranty was still active and that you can call on that e-mail.

30 April 2020, 06:17 AM	#9
kimobebe "TRF" Member Join Date: Dec 2016 Real Name: Michael Location: Dallas Watch: 116400GV,116234 Posts: 280	I personally think they could extend the warranty.

30 April 2020, 07:22 AM	#10
MillyS "TRF" Member Join Date: Feb 2020 Location: London Watch: 114060, 126710BLNR Posts: 123	Doubt they will officially extend it but I am sure they will give a few months on top in light of the current situation. As suggested by others, send an email with the issue now so that there is a log.

30 April 2020, 07:58 AM	#11
Bruce_Wayne "TRF" Member Join Date: Jul 2019 Real Name: Batman Location: Houston / Oahu Watch: 116400GV Z-Blue Posts: 309	I would expect it would be handled on a case by case basis. No need for a formal extension. Sent from my iPhone using Tapatalk

30 April 2020, 08:30 AM	#13
ocN55 "TRF" Member Join Date: Dec 2017 Location: WestCoast! Watch: Vintage Posts: 854	They probably won't extend formally but will probably take in warranty out of a goodwill account. Just document a request as others have mentioned.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)