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znobleman · 20 February 2010, 01:06 PM

I am pretty sure it is against the rules to discuss specific folks who sell in the retail market.. so I will obscure the details to protect the guilty.

I recently returned after 6 months to the point of purchase for my 09 Milgauss and the AD refused to let me leave with the watch. "You have to let me keep it overnight because I need to polish it out and make it look like new." The guy was an absoulte trip. True to his word the watch looked like brand ned the next day. I am an absolute fan of this AD as they take care of folks and take amazing pride in their work. His excuse to me was simply, "That watch reflects you and my store.. and it needs to look good every time you wear it... I won't settle for less." There are still good folks in the world.

You will know who I am talking about.. just look for the AD with a nice suit and black fingernails.

Alcan · 20 February 2010, 02:27 PM

Great story. Now, why don't you make it less complicated for the intellectually challenged like me and post the AD?

smallcandle · 20 February 2010, 02:48 PM

I don't understand - he insisted on keeping the watch you had bought from him six months prior because he wanted to polish it? You left it overnight so that this could be done? Again, he insisted and wouldn't take "No thank you" for an answer? Am I missing something here? Sorry, but I'm not leaving my watch with anyone just because they insist on making it looks its best.

Not trying to be a jerk here, but I just don't get it.

eb641 · 21 February 2010, 07:19 AM

Not true....Uncooperative AD's are named and pointed at in this forum continually. Just do a search for Tourneau and you'll se what I mean

mikefrmnj · 21 February 2010, 07:25 AM

Quote:

Originally Posted by znobleman

I am pretty sure it is against the rules to discuss specific folks who sell in the retail market.. so I will obscure the details to protect the guilty.

I recently returned after 6 months to the point of purchase for my 09 Milgauss and the AD refused to let me leave with the watch. "You have to let me keep it overnight because I need to polish it out and make it look like new." The guy was an absoulte trip. True to his word the watch looked like brand ned the next day. I am an absolute fan of this AD as they take care of folks and take amazing pride in their work. His excuse to me was simply, "That watch reflects you and my store.. and it needs to look good every time you wear it... I won't settle for less." There are still good folks in the world.

You will know who I am talking about.. just look for the AD with a nice suit and black fingernails.

Glad you had a great experience. The world needs more ADs like that. Lets see the watch.

RRGHOST1 · 21 February 2010, 10:30 AM

Its nice to see your AD taking care of a watch he sold you.

HL65 · 21 February 2010, 10:51 AM

We should get great service when paying premium prices for a premium brand at a premium store!!!

znobleman · 24 February 2010, 02:09 AM

I purchased my 09 Milgauss from Reeds Jewlers in Columbia SC. The manager is Everett and he is a phenominal individual who is passionate about his work. He took great care of me when I made the purchase and has been very patient with my questions. Even though I moved away, 6 months later he remembered my name. Of course he gave me a reciept for the watch while he polished it, and he was kind enough to give me a new polishing cloth and a retail Rolex guide to boot! Others may have different opinions, but as a first time Rolex owner, it is good to se someone who apreciates the watch as much as I do. I will absolutely buy from him again. In fact, after hearing my story a co-worker plans to drive down and work with him for an upcoming purchase.

moviefreak · 24 February 2010, 02:50 AM

Quote:

Originally Posted by znobleman

I purchased my 09 Milgauss from Reeds Jewlers in Columbia SC. The manager is Everett and he is a phenominal individual who is passionate about his work. He took great care of me when I made the purchase and has been very patient with my questions. Even though I moved away, 6 months later he remembered my name. Of course he gave me a reciept for the watch while he polished it, and he was kind enough to give me a new polishing cloth and a retail Rolex guide to boot! Others may have different opinions, but as a first time Rolex owner, it is good to se someone who apreciates the watch as much as I do. I will absolutely buy from him again. In fact, after hearing my story a co-worker plans to drive down and work with him for an upcoming purchase.

nice.. I wish all AD's were that way... some of them forget about you as soon as you buy the watch..

stusrt · 24 February 2010, 03:56 AM

the AD closet to me is Tapper's in West Bloomfield, MI
Any Rolex (or other high end brand) you buy from them, they will polish it anytime for free for the rest of your life.
Great deal. However they are also the stingiest with their discounting in the area. Give and take....

A lot of rich folks in the area, so they don't really need to discount much. And a lot of people enjoy the top customer service Tapper's provides.

Me, I still go to the AD's that offer the biggest discounts...

bradg · 24 February 2010, 11:29 AM

My local AD is also great....knows me when I come in...we shoot the breeze..try on some watches. Has a full time dedicated watch maker who knows his ****. I was in there today. We had a nice BS session and I left..didnt buy a thing. Tried one on, gave it back...He knows I will be back

fsouth · 24 February 2010, 11:54 AM

My local AD calls me on a regular basis to tell me what is new and asks me where I have been if it is longer than a month or so. They are great and treat me like I am the only customer in town!

Any service issues are handled without any discussion and I always know that things will be handled in the best way possible.

faingator · 24 February 2010, 12:03 PM

I have a great AD as well. I was first on his list to call when a 2010 Daytona ss blk dial came in last week. Of course I snapped it up..

ayecarumba · 24 February 2010, 02:04 PM

Quote:

Originally Posted by eb641

Not true....Uncooperative AD's are named and pointed at in this forum continually. Just do a search for Tourneau and you'll se what I mean

X2!

Cheers,

--Paul

Joey_V · 24 February 2010, 02:44 PM

I am satisfied with my AD.

Not the biggest discounter as some that I've read on this forum, but the service they provide is top notch.

I get free straps for my Panerai, I get to bring in my watch for polishing anytime, I get double the warranty and free first servicing.

Not only that, but my salesman bends backwards. When I was selling my Tag Heuer Monaco, he offered to polish it for free and give me a Tag box for it! I didn't even buy the Tag from him and he's giving me a Tag box to help with the sale of it on eBay!

They ALL know me by name and always acknowledge me when I come in. From the manager to the guard... they treat me very well.

I always come back and I bring more business.

znobleman · 25 February 2010, 01:30 PM

What are some other perks that your ADs offer.. It will help next time I go in to negotiate.

20 February 2010, 01:06 PM	#1
znobleman "TRF" Member Join Date: Jun 2009 Real Name: Mike Location: Washington D.C Watch: Rolex Milgauss Posts: 14	Awesome ADs I am pretty sure it is against the rules to discuss specific folks who sell in the retail market.. so I will obscure the details to protect the guilty. I recently returned after 6 months to the point of purchase for my 09 Milgauss and the AD refused to let me leave with the watch. "You have to let me keep it overnight because I need to polish it out and make it look like new." The guy was an absoulte trip. True to his word the watch looked like brand ned the next day. I am an absolute fan of this AD as they take care of folks and take amazing pride in their work. His excuse to me was simply, "That watch reflects you and my store.. and it needs to look good every time you wear it... I won't settle for less." There are still good folks in the world. You will know who I am talking about.. just look for the AD with a nice suit and black fingernails. Last edited by znobleman; 20 February 2010 at 01:07 PM.. Reason: spelling mistakes

20 February 2010, 02:27 PM	#2
Alcan 2024 Pledge Member Join Date: Nov 2006 Real Name: Al Location: Way Up North Watch: your P's & Q's Posts: 10,473	Great story. Now, why don't you make it less complicated for the intellectually challenged like me and post the AD? __________________ Member #1,315 I don't want to get technical, but according to chemistry alcohol IS a solution!

21 February 2010, 10:51 AM	#7
HL65 TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,492	We should get great service when paying premium prices for a premium brand at a premium store!!! __________________ *SPEM SUCCESSUS ALIT*

24 February 2010, 12:03 PM	#13
faingator "TRF" Member Join Date: Dec 2009 Location: Fort Myers, FL Watch: Rolex Deepsea Posts: 8,726	I have a great AD as well. I was first on his list to call when a 2010 Daytona ss blk dial came in last week. Of course I snapped it up.. __________________ Rolex SS Blk Sub-C V-Series Rolex TT Blk Sub-C V-Series Rolex Sub 14060M V-Series Rolex Explorer II White V-Series Rolex Yachtmaster SS M-Series

24 February 2010, 02:44 PM	#15
Joey_V "TRF" Member Join Date: Jan 2008 Real Name: Joey Location: Dallas, TX Watch: SS Sub 16610 M Posts: 3,824	I am satisfied with my AD. Not the biggest discounter as some that I've read on this forum, but the service they provide is top notch. I get free straps for my Panerai, I get to bring in my watch for polishing anytime, I get double the warranty and free first servicing. Not only that, but my salesman bends backwards. When I was selling my Tag Heuer Monaco, he offered to polish it for free and give me a Tag box for it! I didn't even buy the Tag from him and he's giving me a Tag box to help with the sale of it on eBay! They ALL know me by name and always acknowledge me when I come in. From the manager to the guard... they treat me very well. I always come back and I bring more business. __________________ Current Rotation: Rolex Submariner Date (M) - 1/08, Rolex Milgauss GV (V) - 2/10, Rolex SS Black Daytona (V) - 6/10, Rolex GMTIIC (G) - 5/11, TAG Heuer Silverstone (286/1860) - 1/2015 Former-watches: Omega PO/2535.80/2254, TAG Carrera/F1x2/Monaco, Panerai 312K/292L Wish List: Panerai 270/505, Rolex SMURF, Rolex RG Daytona, Rolex DSSD

20 February 2010, 02:48 PM	#3
smallcandle "TRF" Member Join Date: Mar 2009 Real Name: Brian Location: Kansas Watch: 16610, Omega PO Posts: 1,898	I don't understand - he insisted on keeping the watch you had bought from him six months prior because he wanted to polish it? You left it overnight so that this could be done? Again, he insisted and wouldn't take "No thank you" for an answer? Am I missing something here? Sorry, but I'm not leaving my watch with anyone just because they insist on making it looks its best. Not trying to be a jerk here, but I just don't get it.

21 February 2010, 07:19 AM	#4
eb641 "TRF" Member Join Date: Apr 2007 Location: USA Posts: 274	Not true....Uncooperative AD's are named and pointed at in this forum continually. Just do a search for Tourneau and you'll se what I mean

21 February 2010, 10:30 AM	#6
RRGHOST1 "TRF" Member Join Date: Dec 2009 Real Name: luke standing Location: england Watch: Rolex TT SubC Blue Posts: 3,911	Its nice to see your AD taking care of a watch he sold you.

24 February 2010, 02:09 AM	#8
znobleman "TRF" Member Join Date: Jun 2009 Real Name: Mike Location: Washington D.C Watch: Rolex Milgauss Posts: 14	I purchased my 09 Milgauss from Reeds Jewlers in Columbia SC. The manager is Everett and he is a phenominal individual who is passionate about his work. He took great care of me when I made the purchase and has been very patient with my questions. Even though I moved away, 6 months later he remembered my name. Of course he gave me a reciept for the watch while he polished it, and he was kind enough to give me a new polishing cloth and a retail Rolex guide to boot! Others may have different opinions, but as a first time Rolex owner, it is good to se someone who apreciates the watch as much as I do. I will absolutely buy from him again. In fact, after hearing my story a co-worker plans to drive down and work with him for an upcoming purchase.

24 February 2010, 03:56 AM	#10
stusrt "TRF" Member Join Date: Dec 2008 Location: The Motor City Watch: too many Posts: 1,114	the AD closet to me is Tapper's in West Bloomfield, MI Any Rolex (or other high end brand) you buy from them, they will polish it anytime for free for the rest of your life. Great deal. However they are also the stingiest with their discounting in the area. Give and take.... A lot of rich folks in the area, so they don't really need to discount much. And a lot of people enjoy the top customer service Tapper's provides. Me, I still go to the AD's that offer the biggest discounts...

24 February 2010, 11:29 AM	#11
bradg "TRF" Member Join Date: Nov 2008 Real Name: Brad Location: Pittsburgh Pa Watch: 14060M,GMT1675, Posts: 650	My local AD is also great....knows me when I come in...we shoot the breeze..try on some watches. Has a full time dedicated watch maker who knows his ****. I was in there today. We had a nice BS session and I left..didnt buy a thing. Tried one on, gave it back...He knows I will be back

24 February 2010, 11:54 AM	#12
fsouth "TRF" Member Join Date: Nov 2007 Real Name: furman south Location: pittsburgh, pa Watch: rolex daytona Posts: 145	My local AD calls me on a regular basis to tell me what is new and asks me where I have been if it is longer than a month or so. They are great and treat me like I am the only customer in town! Any service issues are handled without any discussion and I always know that things will be handled in the best way possible.

25 February 2010, 01:30 PM	#16
znobleman "TRF" Member Join Date: Jun 2009 Real Name: Mike Location: Washington D.C Watch: Rolex Milgauss Posts: 14	What are some other perks that your ADs offer.. It will help next time I go in to negotiate.

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