Do not buy from SwissWatchExpo

[2th Dr]

Originally Posted by Mosco

Who exactly did you speak with over there? maybe let me apply a little pressure on them. They've bought from me before.

Thanks Greg. I bought it from Boris, whom I had no problem with, but the guy I talked to today just said he was the co-owner and nothing more, so I don't know his name. Strong accent though, but I think they all do.

[Mosco]

Originally Posted by 2th DR

Thanks Greg. I bought it from Boris, whom I had no problem with, but the guy I talked to today just said he was the co-owner and nothing more, so I don't know his name. Strong accent though, but I think they all do.

Yeah, they all do.... Try to get the name for me and I am sure I can help you resolve it.

[2th Dr]

Originally Posted by Mosco

Yeah, they all do.... Try to get the name for me and I am sure I can help you resolve it.

Thank you very much Greg! I will try calling them tomorrow since they are already closed today. Thanks again, as I really want to keep this watch.

[Paladin]

Originally Posted by 2th DR

Thanks Greg. I bought it from Boris, whom I had no problem with, but the guy I talked to today just said he was the co-owner and nothing more, so I don't know his name. Strong accent though, but I think they all do.

Such a deal!

I personally stay clear of guys like this for exactly the reasons you have discovered. The phrase "business ethics" is an oxymoron to this "crowd". Sorry you had to learn the hard way... Buying anything on line, not just eBay, you MUST buy the seller!

[aodizon]

How many links are there supposed to be?

[2th Dr]

Originally Posted by aodizon

how many links are there supposed to be?

13

[aodizon]

Ok thanks! Now I'd be counting links too.

[2th Dr]

Originally Posted by aodizon

Ok thanks! Now I'd be counting links too.

I'm guessing they assume most people wouldn't know any better.

[BOA]

Reselling the watches as originally sold is a given with reputable dealers. When I bought a watch from Bernard Watch and found that a link was missing, all it took was a phone call, and after a short wait, the link appeared in the mail as promised.

If it comes with a certain number of links new, it should come with that same number used. Just because they are removable does not mean they are fair game.

[2th Dr]

Originally Posted by BOA

Reselling the watches as originally sold is a given with reputable dealers. When I bought a watch from Bernard Watch and found that a link was missing, all it took was a phone call, and after a short wait, the link appeared in the mail as promised.

If it comes with a certain number of links new, it should come with that same number used. Just because they are removable does not mean they are fair game.

Exactly. If it is missing links, it should be CLEARLY stated.

[Scary Hat]

This is really short-sighted on the part of the seller.
I hope it is resolved favorably for you, doc. Hopefully, the seller was just having a bad day and this is not the customary way of dealing with folks.

" Hey SwissWatchExpo- If you are reading this, do the right thing!"

Tom

[Rjwareagle]

I've spoke with them on the phone. Very rude. Every time I list one on eBay they email and LOW BALL and get offended when I decline. Just my two cent!!

[2th Dr]

SO glad I didn't trade my Pepsi with them!

[Pep04]

If I were you, I would just take this one on the chin. Their reputation is garbage here after this thread. That is worth more than two lousy links.

The way I see it is, there are a lot of folks here with lots of money looking to spend it on their passion. These clowns have no sense of business. This won't shut them down but at least there are enough members here that will never give them their business.

Move forward and get your links from trusted guys here. Enjoy the watch and don't let the experience mar your grail.

[2th Dr]

Originally Posted by Pep04

If I were you, I would just take this one on the chin. Their reputation is garbage here after this thread. That is worth more than two lousy links.

The way I see it is, there are a lot of folks here with lots of money looking to spend it on their passion. These clowns have no sense of business. This won't shut them down but at least there are enough members here that will never give them their business.

Move forward and get your links from trusted guys here. Enjoy the watch and don't let the experience mar your grail.

Again, my thoughts exactly. I told the guy "Look, there are lots of people on these forums that buy watches and have money to spend and will never do business with you because of this, and his response was "go ahead and post!".

[mbuckley]

After reading this thread---I would not even think of trading with them.

They misunderstand the concept of lifetime value---have a good experience and you might buy again as you have demonstarted you are willing to spend money---have a bad experience and tell all of your friends---and they surely lose money.

Sorry for you as I saw from an earlier post how excited you were waiting for this watch to come---make it a good experience---you now have your grail watch---many of us are still waiting.

Best Wishes!

Michael

[2th Dr]

Originally Posted by mbuckley

After reading this thread---I would not even think of trading with them.

They misunderstand the concept of lifetime value---have a good experience and you might buy again as you have demonstarted you are willing to spend money---have a bad experience and tell all of your friends---and they surely lose money.

Sorry for you as I saw from an earlier post how excited you were waiting for this watch to come---make it a good experience---you now have your grail watch---many of us are still waiting.

Best Wishes!

Michael

Thanks Michael. I'm gonna try.

[Andad]

I hope this is resolved to your satisfaction Mark.
I am not sure how good your relationship will be with this Rolex if you decide to keep it as it seems to me that the enjoyment will have been tarnished.
Might be better in the long term if you were to find another.

Many years ago I bought my DayDate from z-art-of-time in the States and it was a bit tight.
Kris sent me an extra link at no charge.
I have always highly recommended him and that is how these transactions should be.

[2th Dr]

Originally Posted by directioneng

I hope this is resolved to your satisfaction Mark.

Many years ago I bought my DayDate from z-art-of-time and it was a bit tight.
Kris sent me an extra link at no charge.
I have always highly recommended him and that is how these transactions should be.

Kinda what I was expecting when I called them, but instead I got yelled at.

[Zirotti]

This is why I always ask explicitly how many links are in the bracelet. All buyers should.

[Zirotti]

Also, is this the same Boris from sale2day?

[Mosco]

Originally Posted by Zirotti

Also, is this the same Boris from sale2day?

Absolutely not, different guy.

[Tridor]

Given all that's occurred here, how do you know the watch is authentic in all respects? You may want to get the watch authenticated by an AD to make sure you're not getting the ultimate screw job. In addition to the advice I gave in my prior post, I think you need to proceed with extreme caution here. It's just not a matter of desiring to keep the watch and get a couple more links ... I would want to ensure that the piece is an authentic Rolex from top to bottom.

[eag310]

most pre-owned sellers will not count links and post how many it has and how many its missing. Its a pre-owned watch, so if you pay close or retail price then go and demand the links.
Buying preowned I never assume what it comes with or doesn't come with, that is why I ask prior to purchase. If they said yes it come with a full band blah blah blah then by all means raise hell.
If you got a great discount then think if the money you have save vs buying a brand new one is substantial enough to pay and buy some additional links on your own from a different vendor.
I've know buyers that buy a watch at an excellent price above and beyond and yet demand everything to be brand new.
s#@$ it's a pre-owned watch!

[2th Dr]

Originally Posted by eag310

most pre-owned sellers will not count links and post how many it has and how many its missing. Its a pre-owned watch, so if you pay close or retail price then go and demand the links.
Buying preowned I never assume what it comes with or doesn't come with, that is why I ask prior to purchase. If they said yes it come with a full band blah blah blah then by all means raise hell.
If you got a great discount then think if the money you have save vs buying a brand new one is substantial enough to pay and buy some additional links on your own from a different vendor.
I've know buyers that buy a watch at an excellent price above and beyond and yet demand everything to be brand new.
s#@$ it's a pre-owned watch!

I paid what I feel is above and beyond what a complete Rootbeer GMT D series should be. That's why I am upset. I've seen Rootbeers for far less than what I paid for this. I paid this price thinking "you get what you pay for".

[MP5]

Originally Posted by 2th DR

I paid what I feel is above and beyond what a complete Rootbeer GMT D series should be. That's why I am upset. I've seen Rootbeers for far less than what I paid for this. I paid this price thinking "you get what you pay for".

Sorry for all your issues. Next time please buy from the trusted sellers here or on vrf. There are also excellent pre owned dealers in Houston and Austin. Im sure in Dallas too but I never go to southern Oklahoma.

[2th Dr]

Originally Posted by MP5

Sorry for all your issues. Next time please buy from the trusted sellers here or on vrf. There are also excellent pre owned dealers in Houston and Austin. Im sure in Dallas too but I never go to southern Oklahoma.

I have bought many MANY Rolexes from the good guys here on TRF, as well as SwissLuxury, DeMesy, and BernardWatch, and NEVER had a problem.... But I wanted this Rootbeer. Stupid me, I should have just waited until one came available here.

[eag310]

I guess keep trying to resolve it with the vendor. While they can list additional link available for extra $$$ they will either have them available or like majority of the time just remove them from a different watch. If you are okay having additional links from possibly a different watch then keep at it, as you stated, you have seen other deals for less $$$ and you decided to pay a premium price for this one. Otherwise, if you aint happy with possibly random links from a different a watch or watches then return it for a full refund.

[Jake49]

Hi guys,
Let me introduce myself. I'm the owner of Swisswatchexpo and the Rolex trained watchmaker with 20 years of experience. Let me provide you with the facts:

1. Please visit the website and read the description for stock #4667P. It's clearly stated "Original Rolex stainless steel & 18k yellow gold oyster bracelet with flip lock clasp. Fits 7 1/2" wrist." Also, you can see the picture of the watch open on a ruler. We have this pictures as well as the picture of the model, serial and the box to make sure the clients see exactly what they purchase.
2. if you would buy this watch, can YOU go check the picture and tell how many links are there? I'm sure you can! Everyone can! And giving the fact that we disclose the number of links, the picture on the ruler and state the size of the wrist it will fit, it's up to the buyer to decide if he wants to purchase this watch. Of course we're always there to answer the question before the purchase.
3. We all can agree, a lot of preowned watches come with the missing links (please check other watches we sell as well as the watches on different websites. original owners often loose the removed links as well as the boxes/papers (it's hard to believe for the people who love watches but that's what it is)
4. "Additional links can be purchased and added to fit a larger wrist size." It doesn't say you can purchase those links from us -- obviously we're not in business to remove the links and resell them :-)))). This watch was purchased on IWJG by me without the removable links on it, I had two links and added it to the bracelet. As you've mentioned several times (and I'm sure you've had this situation before) you can find and purchase extra links -- as well as I can, been in the business for many years of course I know a lot of dealers.
4. Our return policy -- we guarantee 100% money back no question asked if you pay by wire transfer, certified funds, money orders, cash or Paypal -- enough choices. if you pay by credit card, credit card processor takes 3% which aren't reversible -- the restocking fees not refunded. it's your choice which method to use as long as it clearly explained. And yes, you're right -- we're covered against the chargebacks in this situation.
5. The last thing -- please check all the pictures of the watch yourself -- you're knowledgeable enough to tell that the this beauty is in amazing condition and be a perfect addition to any watch collection. I didn't think twice buying it with 3 links short, I knew it will not stay long in our showcase:-)
6. As you see we try to put as much details as possible to describe the size of the bracelet and never had any issues with the clients in this regard, I should say we get a lot of compliments on the pictures and the description. If you can suggest to add something to BETTER DESCRIBE THE SIZE OF THE BRACELET, your help is greatly appreciated.

[DARK_KNIGHT]

While you posted a picture(s) of the bracelet, so buyers can count links, don't forget that not everyone is knowledgeable enough to know they should "count links" , or to know how many links comes with a watch when it was sold new, so they can then do the comparison to know if the watch has "enough" links for them to proceed to buy it (pre-loved). Before I became a member of this forum, I knew less than "anything" about watches, and thanks to this forum, I've learned "some things". In other words, Not every potential buyer is a W.I.S., and an issue like the O.P. has (with your company) , really takes away from the enjoyment of buying an (expensive) watch, might limit repeat visits/purchases from your company, and certainly curtails other members (like mine) interests in potentially one day buying from your company.

While you place the onus on the customer to know every minute detail BEFORE they purchase from you, that's no excuse to be rude over the phone towards that customer. Good Service will gain repeat and new business (why am I even saying this to a Pro?)...........but sub-standard (shitty) and/or abusive post-sale service does nothing but undermine your track record. Some businesses might operate under the mentality and I am not saying that your company falls into that category , that they are so successful, it's no "biggie" to mistreat a post-sale customer, or maybe since "I'm the co-owner" and I am so wealthy already, what do I care that someone called to "gripe" about two links ............I'm too important !!!!!! Another boo-boo.........in my book.

Summary:

MAKE IT RIGHT. PERIOD.

It won't break your company and you might find it will pay dividends in the long run.

Originally Posted by Jake49

Hi guys,
Let me introduce myself. I'm the owner of Swisswatchexpo and the Rolex trained watchmaker with 20 years of experience. Let me provide you with the facts:

1. Please visit the website and read the description for stock #4667P. It's clearly stated "Original Rolex stainless steel & 18k yellow gold oyster bracelet with flip lock clasp. Fits 7 1/2" wrist." Also, you can see the picture of the watch open on a ruler. We have this pictures as well as the picture of the model, serial and the box to make sure the clients see exactly what they purchase.
2. if you would buy this watch, can YOU go check the picture and tell how many links are there? I'm sure you can! Everyone can! And giving the fact that we disclose the number of links, the picture on the ruler and state the size of the wrist it will fit, it's up to the buyer to decide if he wants to purchase this watch. Of course we're always there to answer the question before the purchase.
3. We all can agree, a lot of preowned watches come with the missing links (please check other watches we sell as well as the watches on different websites. original owners often loose the removed links as well as the boxes/papers (it's hard to believe for the people who love watches but that's what it is)
4. "Additional links can be purchased and added to fit a larger wrist size." It doesn't say you can purchase those links from us -- obviously we're not in business to remove the links and resell them :-)))). This watch was purchased on IWJG by me without the removable links on it, I had two links and added it to the bracelet. As you've mentioned several times (and I'm sure you've had this situation before) you can find and purchase extra links -- as well as I can, been in the business for many years of course I know a lot of dealers.
4. Our return policy -- we guarantee 100% money back no question asked if you pay by wire transfer, certified funds, money orders, cash or Paypal -- enough choices. if you pay by credit card, credit card processor takes 3% which aren't reversible -- the restocking fees not refunded. it's your choice which method to use as long as it clearly explained. And yes, you're right -- we're covered against the chargebacks in this situation.
5. The last thing -- please check all the pictures of the watch yourself -- you're knowledgeable enough to tell that the this beauty is in amazing condition and be a perfect addition to any watch collection. I didn't think twice buying it with 3 links short, I knew it will not stay long in our showcase:-)
6. As you see we try to put as much details as possible to describe the size of the bracelet and never had any issues with the clients in this regard, I should say we get a lot of compliments on the pictures and the description. If you can suggest to add something to BETTER DESCRIBE THE SIZE OF THE BRACELET, your help is greatly appreciated.