ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
23 October 2023, 09:12 AM | #1 |
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Shattered ceramic Pepsi bezel
Hello everyone I recently shattered the bezel on my ceramic Pepsi trying to open it with a pressure case back opener I didn’t take any pictures of the damage because I dropped it off to an AD right away and I’m just overthinking but while I wait for there response is it possible that they refuse to replace it because of how it was broken? Improperly using a case back opener? Thank you
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23 October 2023, 09:15 AM | #2 |
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I would think they will just charge you for the repair.
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23 October 2023, 09:17 AM | #3 |
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Well opening it would void the warranty, but it wouldn’t be a warranty fix anyway. No reason they wouldn’t replace it.
Edit - also the way you actually broke it may of just saved you some money if you’re lucky they won’t charge you for a service on the movement because there was no fall/impact. |
23 October 2023, 09:26 AM | #4 | |
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Quote:
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23 October 2023, 09:30 AM | #5 |
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It is a damage issue which has nothing to do with service of the movement. Do they even need to open the case to replace the bezel?
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23 October 2023, 09:31 AM | #6 |
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No but from my understanding Rolex won’t even touch a watch that’s not within tolerances so if it’s off by a little bit mandatory service or they won’t change the bezel
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23 October 2023, 09:34 AM | #7 |
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They'll just charge you for it.
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23 October 2023, 09:39 AM | #8 |
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OP - Right use of punctuation marks will help readers.
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23 October 2023, 09:43 AM | #9 |
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I recently watched this watch polishing video, and the guy doing the polishing mentioned that they never detach the bezel insert from the outer ring because 95% of them crack when removed, I think he said it only happens with the Red/Blue and he said that’s the reason that Rolex have production problems with that bezel. I don’t know how true this is or if that’s exactly what he said as I’ve only watched the video once and can’t completely remember, here’s a link just in case anyone want to watch it.
https://youtu.be/L2JOfHOxnws?si=J9W86Aa2uLTiR0dE Sent from my iPhone using Tapatalk |
23 October 2023, 09:46 AM | #10 |
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2018 hmmmm mk1 bezel
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23 October 2023, 09:48 AM | #11 |
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23 October 2023, 11:13 AM | #12 |
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Gotta ask…why were you trying to open the watch?
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23 October 2023, 11:15 AM | #13 | |
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23 October 2023, 11:36 AM | #14 |
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23 October 2023, 11:44 AM | #15 |
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User error to the max.
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23 October 2023, 12:08 PM | #16 |
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23 October 2023, 12:19 PM | #17 |
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Im interested in learning more about movements it was a bad idea tho thats forsure
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23 October 2023, 12:30 PM | #18 |
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23 October 2023, 01:10 PM | #19 | |
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23 October 2023, 01:17 PM | #20 |
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Rolex will fix it but will charge you
If you wanted to learn about movements you should have opened and cheap $100 watch |
23 October 2023, 01:34 PM | #21 |
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I was one of the first people to break one many years ago when the watch was first released. You can find the post under my profile. I think I paid $1500 for the replacement at the time.
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23 October 2023, 01:41 PM | #22 |
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Ya i saw that hopefully it doesnt take 8-12 weeks
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23 October 2023, 02:22 PM | #23 |
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23 October 2023, 05:31 PM | #24 |
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23 October 2023, 06:04 PM | #25 | |
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23 October 2023, 07:23 PM | #26 | |
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23 October 2023, 07:48 PM | #27 |
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23 October 2023, 08:01 PM | #28 |
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Without being too "Captain Hindsight", this is a lesson for everyone that trying to learn about movements is probably best not done on a 10K Rolex.
Videos and other on-line resources are a good start, and then a nice cheap NH35 Seiko movement (or similar) would be more appropriate for a practical play-around. That said, I really hope RSC sort it out for you OP without charging you a kidney to do it.
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23 October 2023, 08:06 PM | #29 |
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I’ve heard rumors that PESI bezel was prone to shattering due to a complex manufacturing process, which is what drives the low production numbers.
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23 October 2023, 09:29 PM | #30 |
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You'll be charged and you will likely get the more recent darker bezel as a replacement. Interested to see the results.
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