Quick Strap Release Button popped out ....

[mborkow]

Originally Posted by jojosnr

I hear you, and I hope it would not come to that.

I hope Panerai realizes that more than one customer is watching them on this repair...I love my 372 and won't part with it but failure to honor this warranty would prevent me from further purchases of this brand. Given the incidence of service (in my own personal experience which is that both my PAMs needed to go for service in the first few months I owned them), I also wish they'd expand their service centers. One of the things I like about Rolex is that I can easily go over to their service center and find out what's going on. PASC feels like a black box...you send your watch in and cross your fingers. That is not how I feel when I give a watch to Rolex for service.

[Shikar]

Same exact thing happened on my 6 month old 233. It been with Panerai now for about 2 months and finally expected back from Switzerland hopefully next week.

Regards.

[jojosnr]

Oh my........

Would you update us on what or how the repair was done, please. Thanks.

Originally Posted by Shikar

Same exact thing happened on my 6 month old 233. It been with Panerai now for about 2 months and finally expected back from Switzerland hopefully next week.

Regards.

[Shikar]

Will do once I get it back.

Regards.

[Travelller]

Originally Posted by jojosnr

I hope they will replace the case with a refined design, or else I worry the problem will come back again.

Sorry to hear the AD's repair attempt was ultimately unsuccessful, but I was even more surprised that they had actually attempted it...

While OP's Quick-release system is [clearly] not fool-proof, the number of failures posted [on the 'Net] is so small compared to the number produced that you should not expect to see a "refined design." I understand your well-warranted frustration but like many, I change the strap regularly on my 233 (at least 2x weekly) and I've never had an issue in the past two years of ownership. In fact, I now own both the screw and Quick-release versions and prefer the QR by far. Regarding Mike's comment above, it could be possible to damage the threads of the standard screw-in case in which case OP would have to re-tap the lug and this would require the use of a larger screw; Something that I don't think OP would do - hence, a case replacement here too...

Good luck getting your PAM back sooner than later. I've had OP [Richemont Northern EU] service my 217 and it was [for the most part] a positive experience so don't worry too much

[jojosnr]

Thanks and I am happy for you in your positive experience. I can understand the acceptable quality level in terms of percentage of defects from the manufacturer's position be it 3.99 or even up to 6 sigma, but to an owner with one PAM, the defect position is 100%.

I hope OP could emphatise with us small guys.

Originally Posted by Travelller

Sorry to hear the AD's repair attempt was ultimately unsuccessful, but I was even more surprised that they had actually attempted it...

While OP's Quick-release system is [clearly] not fool-proof, the number of failures posted [on the 'Net] is so small compared to the number produced that you should not expect to see a "refined design." I understand your well-warranted frustration but like many, I change the strap regularly on my 233 (at least 2x weekly) and I've never had an issue in the past two years of ownership. In fact, I now own both the screw and Quick-release versions and prefer the QR by far. Regarding Mike's comment above, it could be possible to damage the threads of the standard screw-in case in which case OP would have to re-tap the lug and this would require the use of a larger screw; Something that I don't think OP would do - hence, a case replacement here too...

Good luck getting your PAM back sooner than later. I've had OP [Richemont Northern EU] service my 217 and it was [for the most part] a positive experience so don't worry too much

[jojosnr]

Just to clarify, it was the OP boutique's in house watch tech that did the first attempt.

Originally Posted by Travelller

Sorry to hear the AD's repair attempt was ultimately unsuccessful, but I was even more surprised that they had actually attempted it...

[Rachdanon]

Any update from Jojosnr and Shikar? I'm following this closely with interest.

[jojosnr]

Hi,

Still waiting..............

Originally Posted by Rachdanon

Any update from Jojosnr and Shikar? I'm following this closely with interest.