Service, Service, Service

[Got Rolex?]

1993 Rolex GMT II
Sent in for service (complete overhaul) in Aug 2013 - Returned good to go.
Dropped the watch, oops!!! Sent back and was fixed 2 months prior to the warranty expiring. Less than a year and a half later the watch completely fails (no it was not dropped again) ... AD opens the watch, yup screw fell out, insides damaged, etc. Sent to Rolex - they want $750 to fix, really? Rolex says that's the price to fix, AD is considering doing something. The day I sent it in I bought a batman GMT from the AD supporting the local.
Your thoughts, recourse???? Thanks,

Rolex did all of the three services.

[herts9]

who did the service in 2013?

[Got Rolex?]

Rolex did all 3 of the services

[SearChart]

If a screw comes loose and the watch has not been dropped, it's always the fault of the watchmaker. They should fix it for free IMO.

[steviebeat]

When you do the Rolex training one thing you notice they are obsessed with in the UK anyway is tightening the screws properly. So they are well aware its an issue that if it comes up its the watchmaker's fault so I would push them on this. Its a bloody cheek they are even putting you in this position, I would find out who the top man is and write him a letter.

[SearChart]

Originally Posted by steviebeat

When you do the Rolex training one thing you notice they are obsessed with in the UK anyway is tightening the screws properly. So they are well aware its an issue that if it comes up its the watchmaker's fault so I would push them on this. Its a bloody cheek they are even putting you in this position, I would find out who the top man is and write him a letter.

A lot of the screws I tightened during my Rolex internship were checked. In the beginning they were often too loose. It is a quick mistake and one that is sometimes hard to detect during quality control.

[Tools]

When you get warrantied service, it is good for 2 years. Even if they need to overhaul it at a month prior to the end of that warranty period, you do not get another 2 year warranty added on.

It is indeed unfortunate that a screw came loose.

[Got Rolex?]

Thanks for the responses - I am still pretty shocked that Rolex is not backing its work of less than a year and a half as they told me that watches would be expected to be serviced every 7-10 years. At this point I am still brand and local AD loyal (although the latter may change). Rolex would not tell me how much the local AD is receiving for the 'service' of sending in the watch, but I gotta believe that it's more than just a courtesy.

[Vanessa CW21]

Originally Posted by Got Rolex?

Thanks for the responses - I am still pretty shocked that Rolex is not backing its work of less than a year and a half as they told me that watches would be expected to be serviced every 7-10 years. At this point I am still brand and local AD loyal (although the latter may change). Rolex would not tell me how much the local AD is receiving for the 'service' of sending in the watch, but I gotta believe that it's more than just a courtesy.

All I know is that the retail is only slightly higher than the wholesale to the AD. There really isn't much money to be made in the service, especially when they send it to Rolex.
You can call RSC yourself (if you know which one it went to) and plead with them.

[the1911guy]

With the problems mentioned in various threads here, about RSC cost and occasional QC failures, are there any private watch repair service experts that have consistent excellent work record at fair or reasonable prices? I've looked into Mark Sirianni and Kelly Haynes for repair, as well as Gray&Sons and Michael Young for bracelet restoration.

Any feedback on them, and are there others of quality and reliability? I have an old GMT II two tone that needs overhaul and has a stretched bracelet.

[2ar2c1]

the issue of loose screws is being addressed in numerous ways: Bergeon even offers screwdrivers with torque setting barrels.