Took my Submariner to Rolex Beverly Hills - what a surprise!

[seabreeze60]

Last week I visited Rolex Beverly Hills with my Submariner to replace the worn band. Photos attached.

They estimated the cost at $1000 over the phone.

The facility is beautiful and they gave me a Rolex book for free. It is a really nice hardback. It includes Rolex history, photos of their manufacturing plants in Switzerland and all their models. Excellent book!!

The surprise was that the Submariner I thought was pure and purchased from a good jeweler in Beverly Hills had a number of problems. The jeweler had replaced the crystal and bezel with aftermarket product. Also Rolex found a blemish on the face of the Rolex along with several other wear issues.

When it was all said and done, the bill was $3,000 to service the Rolex and get it back to their standards. What was upsetting is that I was wearing a flawed Rolex and I wasn't going to pay $3,000. Rolex in their quote said the Rolex would be worth $8,000 once fully upgraded.

Anyway I sold the Rolex and now just have the DJ.

This is the third Rolex I purchased with aftermarket components. I sold all three.

Buyer beware of a used Rolex. I have learned the business and my lessons

[Nycturbovr6]

Sorry to hear your bad experience with used Rolex. Next time try to buy used from one of the authorized sellers on here

[oneilchris555]

Sorry to hear that, that sucks.

[sensui]

So many of these shifty guys in the business.....glad you had a good time visiting RSC in Beverly Hills and got it sorted somewhat.

[beshannon]

Very sorry to hear.

This thread should be stickied with the title "Always buy the seller first!"

[michaelodonnell123]

Originally Posted by Nycturbovr6

Sorry to hear your bad experience with used Rolex. Next time try to buy used from one of the authorized sellers on here

Which seller here is 'authorized' by Rolex to sell their used watches?

[Leodagan]

Hope you told the buyer about the aftermarket components.

[KrismanX]

Beverly Hills is such a beautiful facility. Here's hoping I get some memento upon return of my beloved Daytona. Sorry to hear about the switch-outs. I've learned from my time here: The only sure way to grey is through the wonderful cache of trusted sellers here on TRF!

[michaelodonnell123]

Originally Posted by beshannon

Very sorry to hear.

This thread should be stickied with the title "Always buy the seller first!"

But he did buy from the seller first...

' I thought was pure and purchased from a good jeweler in Beverly Hills'...

and he still got screwed.

[Boaters]

WOW sorry to hear that..

[seabreeze60]

Originally Posted by Leodagan

Hope you told the buyer about the aftermarket components.

I took it to Bob's Watch. He found the same flaws. He gave me a fair price for the watch. I didn't want to sell it to an unsuspecting individual. It's not worth a couple extra bucks to burn someone.

[skkali168]

That's messed up- sux so bad


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[SWISSAHOLICS]

Originally Posted by michaelodonnell123

Which seller here is 'authorized' by Rolex to sell their used watches?

I think he meant to write "trusted" instead of authorized.

[Wesley Crusher]

Care to name the store that sold you the watch?

[beshannon]

Originally Posted by michaelodonnell123

But he did buy from the seller first...

' I thought was pure and purchased from a good jeweler in Beverly Hills'...

and he still got screwed.

Not sure what "good jeweler" even means.

Do they sell Rolex watches? How many have they sold? What is their reputation for dealing in Rolex watches? Rolex trained watchmaker? Rolex appraisals?

Sorry for the OP but this is NOT buying the seller.

[faz]

Thanks for sharing your experience and sorry to hear about the bad dealing. Some jewelers can be pretty shady, even in nicer shopping areas and high end brands.

In fact, when I was looking for a used TT DJ for my brother in law, one of the nice salespersons in the local AD gave me a good advice, that it was better to look for and buy from an original owner or just a regular seller who is NOT in the business, than it is to buy from a jewelry shop. Reason being, regular owners are not into swapping parts or repairing watches with aftermarket parts for profit, but jewelers familiar with watch repair can easily do that and then use their shop reputation to pass those watches to unsuspecting buyers.

[Leodagan]

Originally Posted by seabreeze60

I took it to Bob's Watch. He found the same flaws. He gave me a fair price for the watch. I didn't want to sell it to an unsuspecting individual. It's not worth a couple extra bucks to burn someone.

a very bad experience for you and I guess a waste of money, but you've done the right thing.

[bardm]

You should take the watch back to the seller and demand your money back

[ras47]

I think some jewelers are just uneducated about the details. Maybe it was with malice if forethought or maybe it was just cluelessness.

"Looks ok to me! Hurrdurr!!"

[seabreeze60]

Originally Posted by Wesley Crusher

Care to name the store that sold you the watch?

Second Time Around - BV

[seabreeze60]

Originally Posted by ras47

I think some jewelers are just uneducated about the details. Maybe it was with malice if forethought or maybe it was just cluelessness.

"Looks ok to me! Hurrdurr!!"

The owner of Bob's Watch agrees with you. He said that for dealers it is nearly impossible to get authentic Rolex parts. He feels that Rolex carries the "purity" issue too far. He noted that if a Rolex is 95% Rolex with an aftermarket part it shouldn't make a difference. But to Rolex it must be 100% pure. Bob's may have a way to get Rolex parts.

[Oat Willy]

What about dealers that have a parts account? Are they safe?

[Wesley Crusher]

Originally Posted by seabreeze60

Second Time Around - BV

Interesting. I've visited that store and spoke with a couple of guys that work there. I did not get the impression that they would try to pull a fast one one anybody. I'd like to believe that they just didn't know.

[ras47]

Originally Posted by Wesley Crusher

Interesting. I've visited that store and spoke with a couple of guys that work there. I did not get the impression that they would try to pull a fast one one anybody. I'd like to believe that they just didn't know.

And to be fair, some of the "aftermarket" parts are very nearly identical to official Rolex parts. You'd have to scrutinize them with a loupe to find a subtle difference.

[vipereaper30]

Sorry to hear that's such a bummer. I wonder if Bob's will list this with accurate condition or do the necessary repairs?

[wach16]

Sucks you had the bad experience but you won't make the same mistake again it sounds like!

[superdog]

Curious.

When you sold it, did you disclose the issues to the new buyer?


Edit: Just saw that you sold it to Bobs. Still curious though, did you disclose or did he find the issues on his own?

[watchwatcher]

Ugh...hopefully the individuals who sold you the watch have been made aware of the situation.

[Benjamin Choi]

Originally Posted by seabreeze60

I took it to Bob's Watch. He found the same flaws. He gave me a fair price for the watch. I didn't want to sell it to an unsuspecting individual. It's not worth a couple extra bucks to burn someone.

not ever buying from bob

[sager]

Sorry you had to go through that.