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31 October 2023, 10:50 PM
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#1 |
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2024 ROLEX DATEJUST41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 45,079
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Sorry this has happened and you are going through this. I would call and set up an appointment with the manager of the AD and have a respectful conversation about a replacement watch. I would bring my box and paperwork with me. If they agree you may get a watch on the spot. Enough is enough and this should not be a big deal to the AD as they will be able to sell your watch as pre-owned for more than they did retail. I would not try to get a new watch through Rolex, as you are adding another layer of decision making and possible rejection. Ask the AD to make it right and just see where it goes. Keep us posted.
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31 October 2023, 10:51 PM
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#2 |
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2024 Pledge Member
Join Date: Apr 2019
Location: Texas
Posts: 868
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This stinks, but it's still under warranty so you have to be patient and hope your AD and Rolex make it right. I expect they will. In my other hobby, which is also expensive objects, this has happened to me. QC isn't what it used to be. Just hang in there and work the problem, you should be ok in the end. Still a great watch!
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1 November 2023, 04:33 AM
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#3 |
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"TRF" Member
Join Date: Apr 2023
Location: LONDON
Posts: 218
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Can you cut out the AD and go direct to an RSC? Maybe get better communication.
Also, do Rolex publish the terms and conditions of their warranty? I cant find one from a quick google. |
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1 November 2023, 08:04 PM
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#4 |
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2024 Pledge Member
Join Date: Oct 2022
Location: Croatia
Posts: 477
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As they like to say....pics or it didn't happen
 .Can you post the pics of the receipts and also the stuck thingie under the cyclops from the first time, as I can't find your original problem post Sent from my SM-A415F using Tapatalk |
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1 November 2023, 08:50 PM
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#5 | |
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TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: Jul 2013
Real Name: Adam
Location: Hong Kong
Watch: SEIKO
Posts: 28,411
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Quote:
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1 November 2023, 09:18 PM
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#6 | |
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2024 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 74,078
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Quote:
 
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1 November 2023, 09:47 PM
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#7 | ||||
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"TRF" Member
Join Date: Oct 2008
Location: Tejas
Watch: Various
Posts: 5,082
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2 November 2023, 02:31 AM
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#8 | |
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"TRF" Member
Join Date: Jan 2017
Location: UK
Posts: 2,778
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Quote:
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Rolex - 116710BLNR : 116610LN : 116622 : 116334 : 14060M (Plus - Glashutte Original, Breitling, Omega, IWC, Tag Heuer, Doxa, Sinn, Seiko, G-Shock + micros) |
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2 November 2023, 03:31 AM
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#9 |
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"TRF" Member
Join Date: Nov 2020
Real Name: Wayne
Location: NC
Watch: 226570
Posts: 3,478
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Hmmm, Lack of response seems to confirm my skepticism.
__________________
In the end, it's not the years in your life that count. It's the life in your years. - Abraham Lincoln __________________________________________________ Rolex 226570, Explorer II Club |
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1 November 2023, 10:49 PM
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#10 |
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"TRF" Member
Join Date: Mar 2021
Location: California
Posts: 591
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Without a receipt from RSC, I would guess it never got into their hands.
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