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Old 26 January 2019, 09:32 AM   #1
NYCWATCHCREW
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Daytona 116500LN Warranty Claim

Thought this was a bit out of the ordinary let me know if anyone has had the same experience. I was having issues with my clasp so I had sent my 116500LN White dial in on a warranty claim.

The watch came back in good shape with the clasp fixed. Everything looked good on the paper work with the exception of the DIAL configuration it read as the following:

"Dial: DIA 116528 WHIT/BLAC HMK W"

When I called up both the RSC in NY and Dallas, they confirmed that this is the correct configuration and Dial for the 116500LN White in SS and this was their internal reference # in their system.

Does anyone else find this a bit odd? Has anyone else sent their 116500LN in for warranty and gotten back the same paper work/dial description?

Thank you for your thoughts.
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Old 26 January 2019, 10:56 AM   #2
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Bump anyone lol?
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Old 26 January 2019, 01:47 PM   #3
77T
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I don’t have a 116500 but while we wait for anyone who already sent it to RSC, this is a diamond white dialed 116528.



How they don’t know that at the RSC is disturbing.


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Old 26 January 2019, 02:13 PM   #4
NYCWATCHCREW
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Here is a pic of the paperwork if this helps anyone.
Attached Images
File Type: jpeg 8E8A6654-061A-4134-BFFB-608C51266812.jpeg (168.7 KB, 689 views)
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Old 26 January 2019, 09:29 PM   #5
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I recently sent in my black ceramic Daytona and the dial description as follows: DIA 116528 Blac/Grey HMK W
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Old 26 January 2019, 11:46 PM   #6
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Well shiver me timbers...

What a curious thing.


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Old 27 January 2019, 01:03 AM   #7
NYCWATCHCREW
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Thank you for getting back to me!!!! I’m shocked that no one else has noticed this but maybe because it’s a new model and people aren’t rushing to get a service/warranty claim
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Old 27 January 2019, 01:29 AM   #8
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The dial is white with black sub dials. I don’t understand the confusion, the description is correct, as is the reference number.
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Old 27 January 2019, 02:24 AM   #9
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Quote:
Originally Posted by robcorbe1 View Post
Thank you for getting back to me!!!! I’m shocked that no one else has noticed this but maybe because it’s a new model and people aren’t rushing to get a service/warranty claim
Dont get whats so so shocking about this
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Old 27 January 2019, 02:28 AM   #10
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Originally Posted by T.Mas View Post
The dial is white with black sub dials. I don’t understand the confusion, the description is correct, as is the reference number.
The dial having a reference number of 116528 is curious since the watch is reference 116500 and the “8” is used for yellow gold by Rolex.... personally I find this interesting that Rolex did this. It would make more sense for the dial reference to be 116529 since there’s no YG on them. Head scratcher here
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Old 27 January 2019, 03:01 AM   #11
NYCWATCHCREW
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Quote:
Originally Posted by envuks View Post
The dial having a reference number of 116528 is curious since the watch is reference 116500 and the “8” is used for yellow gold by Rolex.... personally I find this interesting that Rolex did this. It would make more sense for the dial reference to be 116529 since there’s no YG on them. Head scratcher here
My point exactly!!!

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Old 27 January 2019, 04:06 AM   #12
T.Mas
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Quote:
Originally Posted by envuks View Post
The dial having a reference number of 116528 is curious since the watch is reference 116500 and the “8” is used for yellow gold by Rolex.... personally I find this interesting that Rolex did this. It would make more sense for the dial reference to be 116529 since there’s no YG on them. Head scratcher here
Oh, I see your point. You should know that it is the dial reference number, not the watch reference number that they are referring to. It is correct, I don’t know why it is like that and the dial reference numbers differ from how the watch reference numbers are assigned, but it is.

Last edited by T.Mas; 27 January 2019 at 04:23 AM.. Reason: Clarity
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Old 27 January 2019, 12:39 PM   #13
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Why worry about why and how Rolex codes their products/dials internally if confirmed by Rolex NY and Dallas that it is correct?
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Old 27 January 2019, 04:50 PM   #14
NYCWATCHCREW
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Why worry about why and how Rolex codes their products/dials internally if confirmed by Rolex NY and Dallas that it is correct?
I’m not doubting the authenticity of the watch (at least now). It was just unsettling to see it on the paperwork and I was curious if anyone had gone through the same experience. After I made the appropriate calls it definitely put me at ease.
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Old 27 January 2019, 10:30 PM   #15
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Sounds like much to do about nothing. Rolex is probably just trying to authenticate the dial and everything and that is simply a part of the paperwork nowadays. If anything should make you happy because you know you've got an authentic Rolex with the correct white dial. I'd be very happy!
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