What does a service on a Rolex include?

[shaggy]

great post
i can see why it took so long to repair my sub
the repair is quick in respect to the testing that has to be done

just a couple of questions if i may please Vanessa

your service gives 2 years warranty but am i right in presuming rolex only give 1 year?

do rolex put the mainspring straight into the trashcan?
is it something that is that cheap to replace its just not worth the risk?

are you certified by rolex to do their serviceing or do they like to do it all themselves ie:- can you do warranty work on their behalf?
(im not in any way saying you are not skilled im just curious)

[louie]

Vanessa,thanks for the great post! wish to see you in person working on a rollie,nvr seen a female tech in my country.(I dun think there's any...)

[Vanessa CW21]

Originally Posted by shaggy

great post
i can see why it took so long to repair my sub
the repair is quick in respect to the testing that has to be done

just a couple of questions if i may please Vanessa

your service gives 2 years warranty but am i right in presuming rolex only give 1 year?

do rolex put the mainspring straight into the trashcan?
is it something that is that cheap to replace its just not worth the risk?

are you certified by rolex to do their serviceing or do they like to do it all themselves ie:- can you do warranty work on their behalf?
(im not in any way saying you are not skilled im just curious)

Yes, Rolex gives one year, I give two... just so we can better service the customer. The warranty is hardly ever used anyways if the work is done right. If I send your watch to RSC for service, I will honor their warranty. If you sent it independently or through another dealer, I do not honor their warranty.

Rolex does replace every mainspring as well.
The reason the mainspring is replaced, is because they did research and noticed that mainsprings that we're being reused after a service, are 30% more likely to break within a few years.

I am trained by Rolex and I'm authorised to work on their watches, that's why I can get the genuine parts.

[shaggy]

Originally Posted by Vanessa

I am trained by Rolex and I'm authorised to work on their watches, that's why I can get the genuine parts.

so in theory if i lived near the place you work i could send my watch to you for warranty work within the warranty period and you would charge rolex direct?

[Vanessa CW21]

Originally Posted by shaggy

so in theory if i lived near the place you work i could send my watch to you for warranty work within the warranty period and you would charge rolex direct?

I cannot charge Rolex at all. I don't work FOR them, only with them. I would only perform warranty work if the watch is purchased through our company. That's a benefit for purchasing with us.

[JJ Irani]

Hey Vanessa,

Can you translate all of the above into simple English.....please?

Me no understand a word of what you've said!!

[Vanessa CW21]

Originally Posted by JJ Irani

Hey Vanessa,

Can you translate all of the above into simple English.....please?

Me no understand a word of what you've said!!

Here's the translated version for you JJ:

"give me your money, I'll fix it!"

Is this more clear to you?

[mailman]

Thank you for taking the time to post all of the insightful information Vanessa

[Farshidi]

Professional Article!
Just wonder if I can find any training courses/classes regarding Rolex watches (not repair or servicing) in California/Los Angeles. Any comments?

[bahamadoug]

Vanessa, can you service a DSSD?

[Vanessa CW21]

Originally Posted by bahamadoug

Vanessa, can you service a DSSD?

No I cannot, and never will (unless I would go and work at an RSC). The water resistance rating is way beyond my testing machine's capabilities!

[TarikSteelback]

Originally Posted by Vanessa CW21

I am trained by Rolex and I'm authorised to work on their watches, that's why I can get the genuine parts.

Hi Vanessa,

I have two Rolex Watches that i've sent in for repair at a local watchmaker, after several tries, the watches still don't work properly.
He said both need parts that need replacements, and he couldn't obtain them.
I plan to send the watches to you for service.
I called the Rolex Company the other day, and mentioned your name and Company:Time Matters, but they could not locate it.
How can i verify this information before i send it to you for service.
Sorry for being so cautious on the matter.

Thank you for your time.
I will contact you for the shipping instruction as soon as i receive your response.

[Vanessa CW21]

Originally Posted by TarikSteelback

Hi Vanessa,

I have two Rolex Watches that i've sent in for repair at a local watchmaker, after several tries, the watches still don't work properly.
He said both need parts that need replacements, and he couldn't obtain them.
I plan to send the watches to you for service.
I called the Rolex Company the other day, and mentioned your name and Company:Time Matters, but they could not locate it.
How can i verify this information before i send it to you for service.
Sorry for being so cautious on the matter.

Thank you for your time.
I will contact you for the shipping instruction as soon as i receive your response.

I've sent you a pm. ;)

[iclick]

Originally Posted by shaggy

your service gives 2 years warranty but am i right in presuming rolex only give 1 year?

I just bought a Daytona that had been serviced by RSC in August, and the card says it has a two-year warranty.