has anyone here tried dealing with swiss wrist.com?

[asian1128]

guys, has anyone here tried dealing with swisswrist.com? daniel. based in miami florida. theyr prices are pretty good. im planning to purchase one from them, but im hesitant coz i havent tried purchasing a rolex online. i called them and told me they dont have a store, only warehouse which doesnt allow anybody to go there. all transactions online. any help there??

[kcmo]

they're legit

[jms_w]

Please wait for my post. got a crying baby to deal with first...

[Welshwatchman]

Moved to the correct section.

[jms_w]

OK, I just purchased an "unworn" 16613 "D" serial 2006 model a couple of weeks ago. They shipped it FedEx next day air which was nice. Everything looked right, the box, the manuals, the cloth, the tag. The watch itself was never sized but had a very faint scratch on the side (no big deal) but a gouge in the trip-lock crown (bigger deal). Got it verified as an authentic Rolex by a local authorized Rolex repair specialist. Got to witness the whole thing, the beautiful movement, the engravings on the inside of the back cover, the model and serial number engravings at 12 and 6 o'clock, the bracelet solid end-link engravings, and even the laser-etched crown on the crystal thru a magnifer. Everything was authentic but the bezel insert. As you can see in the pic below, it just was not right and definitely aftermarket. The numbers on the insert were not equidistant from the edge, the markers also did not make it to the edge and were not sharp, some of the numbers were too "fat", and the pearl was not big enough nor high enough from the surrounding ring. I ended up buying a very good condition one from Steve Mulhuoland (great guy btw) so that people wouldn't think my watch was fake.

Anyway, in the end, I think I did just "ok" on price. Hind sight being 20-20, I wish I had bought used from the reputable sellers on TRF. I was so stressed out that my watch was a fake due to the bezel insert. The dial worried me as well as the "S" in "SUBMARINER" on my dial looks more like a backwards "Z" as most people's on this board look like a regular "S". But if you look at the dial on Rolex's own 16613 TT screensaver or their 16613 PDF info file, it looks exactly like my dial so I'm no longer worried.

http://binary.rolex.com/servlet/pdf/...el=M16613-0015

OK, so maybe my experience was not a good one and you'll have a perfect one, who knows. Their website is vague about how long they've been in business but if you check the BBB, their website has been up since Feb 2008 and had no complaints so far. I have no legitimate complaints other than the fake bezel insert (maybe they bought it that way and didn't know it, who knows). Good luck in dealing with them. No matter what it says on their website about 100% satisfaction, they will not take the watch back with just any excuse w/o a restocking fee, according to Dennis, another one of their sales managers.

[asian1128]

thanks for the info jms. i appreciate it! i feel better seeing the watch before paying it... thanks....

[jms_w]

Are you going for the same TT blue sub? In the end I am happy with it though I was a bit unlucky with the bezel insert. Good luck and let us know how it goes if you decide to go with them.

[donnaj97]

I'VE HAD VERY BAD EXPERIENCES WITH THEM.
CHECK OUT: http://www.ripoffreport.com/reports/...Off0425637.htm

I am an owner of 5 rolex watches and have had great experiences with some other sites like Gkscott.com Swiss-wrist.com has only been in existence for less than 1 year, fyi.

[asian1128]

im a little skeptical to deal online. its better to see the actual watch. im sorry to hear that the bezel of your bluesy was fake. did u not complain? i just got ss 16610 months ago. now planning to buy tt gmt2c. they have the best price at 6.9 grand but im uncomfortable doing it online.. most of the grey market dealers sell it for more thatn 7 grand. and ad 10.3k. no ad discount here in chicago..

[mailman]

Originally Posted by asian1128

im a little skeptical to deal online. its better to see the actual watch. im sorry to hear that the bezel of your bluesy was fake. did u not complain? i just got ss 16610 months ago. now planning to buy tt gmt2c. they have the best price at 6.9 grand but im uncomfortable doing it online.. most of the grey market dealers sell it for more thatn 7 grand. and ad 10.3k. no ad discount here in chicago..

If you're uncomfortable going that route, I would suggest giving our sales corner a try. We have many reputable sellers there, but as always you must do your homework first

[jms_w]

Originally Posted by asian1128

im a little skeptical to deal online. its better to see the actual watch. im sorry to hear that the bezel of your bluesy was fake. did u not complain? i just got ss 16610 months ago. now planning to buy tt gmt2c. they have the best price at 6.9 grand but im uncomfortable doing it online.. most of the grey market dealers sell it for more thatn 7 grand. and ad 10.3k. no ad discount here in chicago..

I did sorta complained about it but what recourse do I really have? I took a big risk in buying from them and the result is a 95% real watch with a fake bezel. Not too bad considering it could've been worse so lesson learned, move on. The impression I got from talking with them is that they don't care about you after they get their money and you get the watch. I got no response to e-mails after taking delivery so swiss-wrist/swiss wrist/swiss-wrist.com, if you're listening, take note. Like the saying goes, if it's too good to be true, it probably is. One of these days, I'll have to take a side-by-side pic of the fake insert I got versus the real one I got here on TRF.

Like mailman said, there are some good deals on TRF from reputable sellers. Lurk around the "for sale" section for awhile. I rarely see a 116713 for sale but you never know. I'm looking for a 116710 to add to my collection myself. Good luck!

[mikeyatc]

I bought my Pepsi GMT from them. There were issues. I wont buy from them again.

[Dhaines94]

Originally Posted by mikeyatc

I bought my Pepsi GMT from them. There were issues. I wont buy from them again.

Does anyone have any more info on these guys? Just bought 2 watches from them and will give a report once I receive them.

[jms_w]

Originally Posted by mikeyatc

I bought my Pepsi GMT from them. There were issues. I wont buy from them again.

If you don't mind, can you tell us what the problems were? Before I bought from them, I could hardly find anything on TRF about them other than good things. This would help warn members about them. Shame on them for disappointing at least 2 TRF'ers. Their statement about 100% customer satisfaction is total bologna.

[jms_w]

Originally Posted by Dhaines94

Does anyone have any more info on these guys? Just bought 2 watches from them and will give a report once I receive them.

Other than what I stated about, that's all I've got. As for reporting, please do. Hope you end up with a good experience.

[Dhaines94]

Originally Posted by jms_w

If you don't mind, can you tell us what the problems were? Before I bought from them, I could hardly find anything on TRF about them other than good things. This would help warn members about them. Shame on them for disappointing at least 2 TRF'ers. Their statement about 100% customer satisfaction is total bologna.

Agreed - can you please let us know what the issues were. Was the watch legit?

[mikeyatc]

first off, the watch is real. they said they would send it overnight on a particular day. It didn't show up. I was really piss*d. I took the day off from work. They said sorry and sent it overnight that day and I got it first thing in the morning (but my plans to go out of town were shot to h#ll)
When I got it, I went to 4 different jewelers including the AD here. (to make sure it was real) The Ad noticed that there was a scratch on the crystal and some debris on the dial. (lint and maybe left over crystal that was broken?) The crystal may have been replaced. not sure. the watch was advertised as new/unused. It also came with the manual that was for a 3186 movement. It is a 3185. I've asked for the correct manual and I have yet to see it. ( they said they would send it ) The local watchmaker here cleaned up the dial. If there's dirt on the dial there might be dirt in the movement? I'm thinking about sending it in for service (it wont be to swisswrist eventhough they give a two year warranty). <Swisswrist did credit my credit card for a new crystal>. I'm looking for another watch in the meantime

Not really happy with the ordeal but I like the watch and it is within +/- 1.5 sec per day.
Now I'm wondering if the bezel is fake like JMS W sub. So I'm getting a new one from Steve Mulholland. Thanks Steve!!! Ok done venting now.
mike

[jms_w]

Originally Posted by mikeyatc

first off, the watch is real. they said they would send it overnight on a particular day. It didn't show up. I was really piss*d. I took the day off from work. They said sorry and sent it overnight that day and I got it first thing in the morning (but my plans to go out of town were shot to h#ll)
When I got it, I went to 4 different jewelers including the AD here. (to make sure it was real) The Ad noticed that there was a scratch on the crystal and some debris on the dial. (lint and maybe left over crystal that was broken?) The crystal may have been replaced. not sure. the watch was advertised as new/unused. It also came with the manual that was for a 3186 movement. It is a 3185. I've asked for the correct manual and I have yet to see it. ( they said they would send it ) The local watchmaker here cleaned up the dial. If there's dirt on the dial there might be dirt in the movement? I'm thinking about sending it in for service (it wont be to swisswrist eventhough they give a two year warranty). <Swisswrist did credit my credit card for a new crystal>. I'm looking for another watch in the meantime

Not really happy with the ordeal but I like the watch and it is within +/- 1.5 sec per day.
Now I'm wondering if the bezel is fake like JMS W sub. So I'm getting a new one from Steve Mulholland. Thanks Steve!!! Ok done venting now.
mike

It's okay to vent. I would, too, if you get something that isn't as advertised. Sorry to hear about your ordeal with them. My watch was also advertised as unused/unworn. At least you got some money back from them. I bought a bezel insert from Steve H. (great guy btw) as well, not new, but definitely authentic. Let these examples be warnings to future buyers. If buyers are willing to assume a little risk or inconvenience, swiss wrist is an option. Like I said before, maybe they buy these watches this way and just don't check everything out before selling it to the consumer. We will probably never know the truth.

[mikeyatc]

Originally Posted by jms_w

It's okay to vent. I would, too, if you get something that isn't as advertised. Sorry to hear about your ordeal with them. My watch was also advertised as unused/unworn. At least you got some money back from them. I bought a bezel insert from Steve H. (great guy btw) as well, not new, but definitely authentic. Let these examples be warnings to future buyers. If buyers are willing to assume a little risk or inconvenience, swiss wrist is an option. Like I said before, maybe they buy these watches this way and just don't check everything out before selling it to the consumer. We will probably never know the truth.

It's consumers like us who look everything over with a microscope that have the potential to make swisswrist look really bad. I've been hesitant to say anything on these forums because of karma. Most people aren't detail oriented like you and me. Like I said, I was looking for a new watch and went to the AD here. They gave me a descent deal on a new Sub date. Purchased new today. They got my cash and I have my watch. (without having to wait for Fedex or UPS, or whoever<no stress>)
Now I have to decide where to send my GMT II to for service. New crystal and service.
I think they (swisswrist) know that these watches have issues. <But sell them hoping we don't examine them carefully>
mike

[rcher]

Originally Posted by mikeyatc

Now I have to decide where to send my GMT II to for service. New crystal and service.

Contact Vanessa right here on TRF. By all accounts, an excellent and knowledgeable watchmaker and a really nice person too.

[mikeyatc]

Originally Posted by rcher

Contact Vanessa right here on TRF. By all accounts, an excellent and knowledgeable watchmaker and a really nice person too.

I've read some of her posts. I agree she is more than qualified. I'll send her an email.
thanks
mike

[Dhaines94]

I get 2 watches from Swiss wrist tomorrow (hopefully), M series GMT iic and 179174 for the wife. I will let everyone know how the deal goes

[mikeyatc]

Originally Posted by Dhaines94

I get 2 watches from Swiss wrist tomorrow (hopefully), M series GMT iic and 179174 for the wife. I will let everyone know how the deal goes

I hope you have better luck than me and JMS.

[jms_w]

Originally Posted by mikeyatc

I hope you have better luck than me and JMS.

Yes, ditto.

Btw, my wife likes the 179174 as well, in a black dial and roman numerals. That's what I'm aiming for next.

[Dhaines94]

Well my M serial GMT iic and 179174 date just arrived about an hour ago. I checked them out very closely and I am happy to say that look like brand new, no issues at all. I'm going to take them to the AD this afternoon to have them look at them, but I dont think there will be any issues. Both came with boxes, pamphlets and warentee cards. Both were new purchased in mid to late 2008 from ADs judging by the cards that went with them. I will post an update after the AD checks them out. But so far, I am VERY happy with swiss wrist.

[Dhaines94]

Originally Posted by Dhaines94

Well my M serial GMT iic and 179174 date just arrived about an hour ago. I checked them out very closely and I am happy to say that look like brand new, no issues at all. I'm going to take them to the AD this afternoon to have them look at them, but I dont think there will be any issues. Both came with boxes, pamphlets and warentee cards. Both were new purchased in mid to late 2008 from ADs judging by the cards that went with them. I will post an update after the AD checks them out. But so far, I am VERY happy with swiss wrist.

Just got back from the AD. The watches checked out perfectly and I am 100%++ satisfied. My new rolex purchase will be through these guys without a worry. PM me if you have any questions.

[diablojota]

Post pics!

[Dhaines94]

Here you go - dont have my macro lens so this is the best I could do with my 50MM in a pinch. I didnt bother cleaning them up so there are finger prints all over them since I have been handling them all day.

[diablojota]

Very nice pair!

[jms_w]

I am glad you got lucky with them. I personally think they are hit or miss at this point.

Here's the non-authentic (to put it nicely) bezel insert I got from them versus the authentic one I got from a fellow TRF'r. There at least 4 things wrong with it. As the red circles highlight (going left to right clockwise): the numbers are not sharp, too fat, and too far from the inside edge; the pearl is too small, surrounding ring too big, and the height of the pearl does not exceed the ring; the edges of the markers are not sharp and are not close enough to the inside and outside edges; the numbers are too orange (observed by Rolex certified technician). While the left pic is a slightly blurry, it does not hide the last 3 facts. The 30, 40, and 50 are shifted so close to the outer edge, it just looks wrong. If swiss wrist would work out something with me about the insert, I'd be more than happy to retract my disappointment with them.

Anyway, Dhaines94, forgot to add, very nice looking pair. Every GMTIIc I see on TRF makes me want one even more. Good luck and wear in good health!