Good customer service - free sawg

[Nahullo]

I titled this good customer service, but it does lean toward great. The deal was done and I was already very happy. Giving something to a customer after he has left the store is really impressive. Is this normal from a Rolex AD?

I got a vmail from my local AD (I recently purchased my first Rolex, a 116660) and he said he had something for me. I went in and he had the Rolex pocket knife and leather note pad holder for me. Both are very nice and I have been looking a new pocket size note pad - this one fits the 3”x5” post-it notes I like to keep handy. A really nice gesture and it was appreciated, especially since they gave me a discount on the Deepsea w/out my having to ask.