Everest Bands - Customer Service

[*Erik]

Good evening all, I happen to come across Everest Bands while in search for an alternative clasp for my Explorer 114270. A clasp that would allow me to center the clasp without removing a permanent link.

I've read some good reviews, mostly from TRF, with positive experience with their products so I decided to order their clasp which promptly arrived a week later (3 Oct). I installed it on my Explorer took some happy snaps and removed the protective film and opened the latch but then discovered that the clasp wouldn't open.

After a brief email exchange with Michael I was promised a replacement clasp with a return envelop for the defective one, "Great service!" .

I waited 9 days and hadn't received the replacement so I emailed to ask for a tracking number but did not receive a reply so I emailed again 3 days later and after 4 days David replied to my email and said he would have Michael reply to me "Today". 7 days later... I think I'll wait until Rolex offers me the easylink clasp upon service.

Do you think I've been impatient in all this? What else can one do in this situation?