PSA: Rolex USA Service Changes

[Ramathorn]

A few major changes are under way for service in the USA.

1) Lititz training/service center will be closed next year.

2) Beverly Hills RSC will close its doors permanently at the end of 1Q24.

3) Dallas RSC will no longer accept in person drop offs/collections after 1Q24.

4) Dallas RSC will replace the Lititz as the new watchmaking school.

https://www.rolexwatchmakingtrainingcenter.com/

[ZOOK]

Thank you for providing this info.

[jb335]

FYI, don’t see this info on the website you shared.

Assuming accurate, and as a SoCal resident, #2 is disappointing and surprising.

Thanks for sharing.

.


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[Ramathorn]

Originally Posted by jb335

FYI, don’t see this info on the website you shared.

Assuming accurate, and as a SoCal resident, #2 is disappointing and surprising.

Thanks for sharing.

.


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It’s not.

Feel free to call or visit the Beverly Hills RSC tomorrow. They’ll confirm

[jb335]

Originally Posted by Ramathorn

It’s not.

Feel free to call or visit to the Beverly Hills RSC tomorrow. They’ll confirm

Not sure I’m disappointed enough for that much effort, we’ll see how the rest of my night goes.

I assumed your inclusion of the URL at the bottom was citing your source.


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[Flypanam]

My local AD has at least one or two Rolex certified watchmakers on staff, which I believe is a pretty recent thing. They said the only things they can't do are work on the Skydweller just because they're not as well versed in that newer movement, or do pressure testing on the super deep Sea Dwellers because they lack equipment that heavy-duty that's only relevant for a relatively unpopular watch. Wonder what the turnaround time for a local service would be, versus RSC...

[rushca01]

Originally Posted by Flypanam

My local AD has at least one or two Rolex certified watchmakers on staff, which I believe is a pretty recent thing. They said the only things they can't do are work on the Skydweller just because they're not as well versed in that newer movement, or do pressure testing on the super deep Sea Dwellers because they lack equipment that heavy-duty that's only relevant for a relatively unpopular watch. Wonder what the turnaround time for a local service would be, versus RSC...

Had an AD that is also an authorized service center service both my 116520 and most recently my 216570. Dropped the 216570 off late December and got the call to pick it up 3 weeks later. Full service on this including polish and it came back looking great.

[Oystersteel92]

Very interesting. I wonder how many were employed at RSC Beverly Hills?

I know Breitling is running 6 months on a basic service these days. I wonder how hard it is for Rolex to get watchmakers, or if this is in anticipation of more and more AD's doing service locally?

[sunnygps]

I miss the walk-ins and drop-offs at Dallas RSC. It will be weird mailing my watches 25 minutes from where I live.

[DAGMoney]

So, no more RSC in CA, but expanded operations in TX? Sounds like the crown is joining other businesses in that respect...

[brandrea]

Shame about the Pennsylvania facility.

I remember reading an article about it years ago. It seems like the ideal environment for budding watchmakers

Link to article

https://www.rolex.org/science/an-education-in-precision

[swexlin]

Originally Posted by brandrea

Shame about the Pennsylvania facility.

I remember reading an article about it years ago. It seems like the ideal environment for budding watchmakers

Link to article

https://www.rolex.org/science/an-education-in-precision

It is a shame. I live in Chester Co, PA, about an hour drive from that facility. I hope they employees there were offered a relocation package to Texas if they choose to accept it.

Lititz is a great town - home of Wilbur Chocolates. (One of the Wilbers was my 5th grade teacher back in the 70s). If you've ever had Wilbur Buds, you'll never go back to Hersey Kisses. But, they are hard to find.

[the_Hunter]

Originally Posted by Ramathorn

3) Dallas RSC will no longer accept in person drop offs/collections after 1Q24.

https://www.rolexwatchmakingtrainingcenter.com/

Man that stinks being in Dallas that made things super easy but I could understand why they would make the changes

-H

[brandrea]

Originally Posted by swexlin

It is a shame. I live in Chester Co, PA, about an hour drive from that facility. I hope they employees there were offered a relocation package to Texas if they choose to accept it.

Lititz is a great town - home of Wilbur Chocolates. (One of the Wilbers was my 5th grade teacher back in the 70s). If you've ever had Wilbur Buds, you'll never go back to Hersey Kisses. But, they are hard to find.

That’s so cool …. I can PM you my address …. Love chocolate


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[worldofoyster]

good to know

[casadecamporolex]

RolexUSA has decided that authorized service centers will be an essential part their new AD locations. Basically passing off all the overhead and headaches of the service department onto the individual ADs. Less expenses and no customer interactions, RolexUSA plays this game with precision.
What’s or whose going to occupy all those floors in their new NYC skyscraper?

[Ramathorn]

Originally Posted by swexlin

It is a shame. I live in Chester Co, PA, about an hour drive from that facility. I hope they employees there were offered a relocation package to Texas if they choose to accept it.

Lititz is a great town - home of Wilbur Chocolates. (One of the Wilbers was my 5th grade teacher back in the 70s). If you've ever had Wilbur Buds, you'll never go back to Hersey Kisses. But, they are hard to find.

I should clarify, the service center aspect will still be there to strictly service CPO watches, but the training portion will be closed due to the new school in TX.

Originally Posted by DAGMoney

So, no more RSC in CA, but expanded operations in TX? Sounds like the crown is joining other businesses in that respect...

Correct, no more RSC presence there. You will have to visit the ADs with authorized service centers inside if you need work or mail the watch to TX or NY.

Originally Posted by casadecamporolex

RolexUSA has decided that authorized service centers will be an essential part their new AD locations. Basically passing off all the overhead and headaches of the service department onto the individual ADs. Less expenses and no customer interactions, RolexUSA plays this game with precision.
What’s or whose going to occupy all those floors in their new NYC skyscraper?

That’s correct, they are pushing for certified watchmakers to be on site at new AD build outs. There will still be a RSC in the new building.

[KatGirl]

Originally Posted by Ramathorn

A few major changes are under way for service in the USA.

1) Lititz training/service center will be closed next year.

2) Beverly Hills RSC will close its doors permanently at the end of 1Q24.

3) Dallas RSC will no longer accept in person drop offs/collections after 1Q24.

4) Dallas RSC will replace the Lititz as the new watchmaking school.

https://www.rolexwatchmakingtrainingcenter.com/

What is your source for this information?

Kat


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[Ramathorn]

Originally Posted by KatGirl

What is your source for this information?

Kat


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Same reason you don’t ask Bas who his source is.

[ArtNouveau]

Are the functions of the New York RSC currently being done at the facility in Long Island City, or in Lilith? When the new building is finished will there be no more customer contact there either as in Dallas?
I’m not surprised about Beverly Hills being closed down. I think their services have been limited for awhile now. As far as dealer service goes, I know my Boutique has a service department but when my BLRO needed a warranty checkup they sent it to Dallas.
At the local dealer where I live now they do have a watchmaker on staff but not sure how deep his services go.

[Kevin of Larchmont]

Originally Posted by Ramathorn

Same reason you don’t ask Bas who his source is.

Ahhhh… understood.

[KatGirl]

Originally Posted by Ramathorn

Same reason you don’t ask Bas who his source is.

I don’t know what that even means. Who is Bas? You could have just answered , “Noneya”, instead of giving me some cryptic non - answer, that doesn’t make any sense. Can someone please explain to me what the OP means. I was merely asking a logical question.

Kat


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[Travis29]

Spam!

[IFlyPlanes]

Originally Posted by DAGMoney

So, no more RSC in CA, but expanded operations in TX? Sounds like the crown is joining other businesses in that respect...

Is Calabasas an RSC?

[misochew]

Originally Posted by jb335

FYI, don’t see this info on the website you shared.

Assuming accurate, and as a SoCal resident, #2 is disappointing and surprising.

Thanks for sharing.

.


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If you need a a SoCal service, check out Hayes Jewelers in Laguna Hills. Despite the business name, he’s a Rolex-only watchmaker that’s been doing it since late 70’s.

I’m pretty certain that he’s authorized Rolex service .

[Ramathorn]

Originally Posted by KatGirl

I don’t know what that even means. Who is Bas? You could have just answered , “Noneya”, instead of giving me some cryptic non - answer, that doesn’t make any sense. Can someone please explain to me what the OP means. I was merely asking a logical question.

Kat


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You’ve been here since 2012 and don’t know Bas (RSC certified watchmaker) is TRF member Searchart? Kevin understood my reference.

Maybe stopping chasing post counts and brush up. A majority of your posts are inaccurate and lack substance.

Originally Posted by Travis29

Spam!

Call the BH RSC tomorrow and ask for yourself. Many said the same thing when CPO news broke early on here. Don’t be ashamed to come back and admit you’re incorrect.

Originally Posted by ArtNouveau

Are the functions of the New York RSC currently being done at the facility in Long Island City, or in Lilith? When the new building is finished will there be no more customer contact there either as in Dallas?
I’m not surprised about Beverly Hills being closed down. I think their services have been limited for awhile now. As far as dealer service goes, I know my Boutique has a service department but when my BLRO needed a warranty checkup they sent it to Dallas.
At the local dealer where I live now they do have a watchmaker on staff but not sure how deep his services go.

LIC for now until the new construction in NYC is finished. There will be an intake desk for the public in the new building.

[Travis29]

I was at BH service a few weeks back no mention of closing down.

[Ramathorn]

Originally Posted by Travis29

I was at BH service a few weeks back no mention of closing down.

It wasn’t announced to BH employees until yesterday. They hadn’t a clue a “few weeks back”.

They are now required to mention the upcoming closing as it requires in person drop offs to collect completed service tickets before end of 1Q24. Watches not collected during this period will be returned via courier.

[KatGirl]

Originally Posted by misochew

If you need a a SoCal service, check out Hayes Jewelers in Laguna Hills. Despite the business name, he’s a Rolex-only watchmaker that’s been doing it since late 70’s.

I’m pretty certain that he’s authorized Rolex service .

Originally Posted by misochew

If you need a a SoCal service, check out Hayes Jewelers in Laguna Hills. Despite the business name, he’s a Rolex-only watchmaker that’s been doing it since late 70’s.

I’m pretty certain that he’s authorized Rolex service .

I’ve also heard good things about 4 Crowns Watch Service Center, on S. Hill St., in L. A.
This info, from the OP,, about RSC closing, as of 03/31/24, was also posted on Reddit, yesterday.

Kat


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[VictorGMT]

Originally Posted by Ramathorn

You’ve been here since 2012 and don’t know Bas (RSC certified watchmaker) is TRF member Searchart? Kevin understood my reference.

Your response, as a three month 36 post member, made no sense.

You basically said "I'm like Bas, you DO NOT question my unsourced rumors".

If someone with 1/3rd your experience (that would be, let's see, one month, 12 posts) said "Submariner Dates are getting a Day function", would you not ask "What is your source?"

Or would you say "Well, no one would question Bas, I just need to accept this as fact".