Can Omega fix this Aqua Terra ?

[agriculture&watches]

Hi all,
My dad had a car accident at the beginning of the year. He had left arm and left leg broken. Right now everything is fine with him. Last night we took a look on his Aqua Terra and we find one big problem with the movement. So when my dad started wearing Omega on the wrist he start filling like the movement inside the case is moving and hitting the case inside. After night we checked the time and Omega is keeping perfect time but the movement is flying inside the case. We also found two holes in the case. Do anyone know if Omega will fix that under warranty or we will have to pay for it. The watch is only one year old. To anyone knows what could happen to the movement?