CD Peacock Oak Brook

[Fjweld]

Went into a CD Peacock today to inquire about a dial switch on my Whte Dj41. No watch sales history with them, jewelry and Mont Blanc items only. The regular SA I deal with had a customer and I spoke with a new SA. I asked him if we could switch out my white for slate or blue motif, he automatically said no and that was that. I dug a little deeper and asked some questions and told him I believe it is possible, he humored me with the “I’ll have to ask the watchmaker if it’s possible”

Why answer a question without having the absolute correct answer especially in luxury sales?

Just my rant for the evening. I am blessed to have these problems and give thanks everyday.

Have a great week all

[BlondesNwatches]

Can't you call an RSC or something like that?

[jlovda]

You were asking a service question. You should have asked for someone in service. An SA is there to sell.

[Fjweld]

I knew that they had a certified Rolex watchmaker on site and figured the SA would know what they could and could not do. Oh well chalk it up to my inexperience….

[OrangeSport]

Originally Posted by Fjweld

Why answer a question without having the absolute correct answer especially in luxury sales?

Because they are doing a boring, dead end job and couldn't care less

[JohnTz]

Thats a tough store to get help at :)

[JPBlackBay]

Suprised they're still an AD at this point.

[johntictoc]

CD Peacock has been under fire from Rolex corporate for some time now…not a good situation with them

[johntictoc]

To be more specific…racketeering

[Chiboy]

Originally Posted by JPBlackBay

Suprised they're still an AD at this point.

+1

I haven't had the greatest experience with them, although I haven't bothered to stop in the last several years. But they certainly had some well documented bad behavior there that I would have expected would result in the loss of their dealership. Last I knew they sold Patek too, surprisingly enough.

[Oyster Al]

To make the story more sickening, i hear CD is building a megastore in the same mall with Rolex’s backing. The smaller family AD’s have to tow the line or they get axed. But an AD with a few stores in the right areas can get away with murder with Rolex.

[NoVaSubowner]

Originally Posted by johntictoc

To be more specific…racketeering

Not to be rude, but how exactly do you know that??

Pretty serious accusation to fling around a forum.

[Time Out]

Originally Posted by NoVaSubowner

Not to be rude, but how exactly do you know that??

Pretty serious accusation to fling around a forum.

They were in the news a bit ago. I believe they were back dooring pieces to grey markets in China and were involved in other nefarious things.

[whiskyrolex]

Originally Posted by NoVaSubowner

Not to be rude, but how exactly do you know that??

Pretty serious accusation to fling around a forum.

Is this your first time on the internet?

[uscmatt99]

Swing by Razny's, they were great to work with for me recently. No purchase history, they turned around my Explorer pretty quick and I tried on some display only pieces and chatted it up with one of the SA's. I believe they have an in-house Rolex certified watchmaker, though I'm not sure which site they work out of day to day.

[brandrea]

If they have a certified Rolex watch tech on site, they must have a parts account as well …

I had a dial swap done at RSC on my DJ2 but that was many years ago. They changed the dial and hands, and kept the old set. It was around $150.00 CAD

[WantBlue15202]

Because Rolex isn't a luxury brand. Luxury watches have leather straps.

[johntictoc]

Per the racketeering comment, yes, I should have disclosed that you can google cd peacock and racketeering and find their court case as publically available. They were running a full fledged scam of selling AD sports models at a premium directly to foreign buyers via one of their personal employees who was being incentivized to keep doing it!

[ArtNouveau]

Originally Posted by johntictoc

Per the racketeering comment, yes, I should have disclosed that you can google cd peacock and racketeering and find their court case as publically available. They were running a full fledged scam of selling AD sports models at a premium directly to foreign buyers via one of their personal employees who was being incentivized to keep doing it!

I am pretty sure that case was thrown out, it was a lawsuit by a former employee, not a criminal case. They are still an AD so apparently RolexUSA did not believe any wrongdoing was proven.

[dannyp]

Originally Posted by johntictoc

Per the racketeering comment, yes, I should have disclosed that you can google cd peacock and racketeering and find their court case as publically available. They were running a full fledged scam of selling AD sports models at a premium directly to foreign buyers via one of their personal employees who was being incentivized to keep doing it!

I'm not a lawyer, but in reading the lawsuit and some of the commentary on it, it seems more like the racketeering allegation was actually a way of getting a simple employment dispute heard federal court, and making unscrupulous, but not illegal, actions a matter of public record. In other words, trying to engineer a better settlement.

The actions alleged are between the employees, CDP, and Rolex, but as long as all income was reported and taxes paid, I don't see where a crime was committed.

[JohnG168]

Originally Posted by NoVaSubowner

Not to be rude, but how exactly do you know that??

Pretty serious accusation to fling around a forum.

There were numerous news articles on this. Maybe do a quick google search before accusing the poster of "flinging accusations'?

[Alex369]

Originally Posted by Fjweld

Went into a CD Peacock today to inquire about a dial switch on my Whte Dj41. No watch sales history with them, jewelry and Mont Blanc items only. The regular SA I deal with had a customer and I spoke with a new SA. I asked him if we could switch out my white for slate or blue motif, he automatically said no and that was that. I dug a little deeper and asked some questions and told him I believe it is possible, he humored me with the “I’ll have to ask the watchmaker if it’s possible”

Why answer a question without having the absolute correct answer especially in luxury sales?

Just my rant for the evening. I am blessed to have these problems and give thanks everyday.

Have a great week all

His first answer was the correct one. His second answer was attempt to politely get you to move on...

[Doood]

I agree OP, terrible customer service. He should have said, excuse me why I find out. You are correct, should not answer unless certain. He could have also taken your number and called RSC direct on your behalf. But I agree with some other posters, dead end job, and probably doesn't care. Sigh...

I don't get my hopes up that I will get a correct answer from any associate, and like to do my own homework. Shouldn't have to be this way but sort of is at the moment, but not just with watches.

[Fjweld]

So I went to Razny in Addison and they did tell me that Rolex is only doing dial swaps on watches out of warranty and watches that come in for a full service. Razny has been in business for 60 years and this is coming from Stan himself as well as the certified Rolex tech that they have on site.

[Fjweld]

Originally Posted by uscmatt99

Swing by Razny's, they were great to work with for me recently. No purchase history, they turned around my Explorer pretty quick and I tried on some display only pieces and chatted it up with one of the SA's. I believe they have an in-house Rolex certified watchmaker, though I'm not sure which site they work out of day to day.

I went there on Monday and got the true story. They are great my family and I have been shopping there since Stan’s father had a small store in the shopping center.

[Fjweld]

Originally Posted by Oyster Al

To make the story more sickening, i hear CD is building a megastore in the same mall with Rolex’s backing. The smaller family AD’s have to tow the line or they get axed. But an AD with a few stores in the right areas can get away with murder with Rolex.

That is DISGUSTING!

[Fjweld]

Originally Posted by Chiboy

+1

I haven't had the greatest experience with them, although I haven't bothered to stop in the last several years. But they certainly had some well documented bad behavior there that I would have expected would result in the loss of their dealership. Last I knew they sold Patek too, surprisingly enough.

I usually only stop in there to kill time while my wife shops. They do have Patek there

[JediRolex]

Originally Posted by Fjweld

I usually only stop in there to kill time while my wife shops. They do have Patek there

Lol I do the same thing at the same AD! I live about 5 mins from Oak Brook Center. Is that Petrus in your pic? Let’s pull a cork sometime

I remember when CD had just about every SS sports model in their case around 2010.

In the past year it feels like a waste of calories even talking with the staff.

[dannyp]

Originally Posted by JediRolex

Lol I do the same thing at the same AD! I live about 5 mins from Oak Brook Center. Is that Petrus in your pic? Let’s pull a cork sometime

I remember when CD had just about every SS sports model in their case around 2010.

In the past year it feels like a waste of calories even talking with the staff.

I still remember when CD had every stainless model possible... in all 300 square ft of showroom in the Nordstrom mall on Michigan Ave .

The guy who works the Rolex showroom on the weekends at Old Orchard is always nice to talk watches with, though. Younger guy, who wears a great vintage GMT TT.

[dannyp]

Originally Posted by Fjweld

So I went to Razny in Addison and they did tell me that Rolex is only doing dial swaps on watches out of warranty and watches that come in for a full service. Razny has been in business for 60 years and this is coming from Stan himself as well as the certified Rolex tech that they have on site.

I didn't realize that the out-of-warranty was policy, but I now do recall reading here before that they only do dial swaps in conjunction with normal service.

Previously, I'm guessing that the "out-of-warranty" was sort of implied, but perhaps it's become policy as a way to prevent people from just paying for a service they don't need in order to get a "hot" dial color and flip the watch for a large profit.