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Jefferyasher · 9 November 2023, 10:56 AM

So I have been on the fence about getting my 14060m serviced by my local AD, who is listed as a RSC, vs. sending it to Dallas or New York RSC. Any thoughts or experiences from an AD RSC vs Rolex Service Center? Does an AD RSC have the same equipment? Sterile environment? I am in Cincinnati, OH and am considering using Richter & Phillips.

Any thoughts/concerns are appreciated.

Easy E · 9 November 2023, 12:21 PM

Can’t speak about your particular AD, but the AD I use has an in house watchmaker that I would 100% let service my watch. I trust the guy, but that is guy specific. For him to maintain the Rolex service status they have to buy all the same tech goodies that the RSC has. Just a guess, but your AD will likely be a few bucks cheaper and a few days faster.

1William · 9 November 2023, 10:23 PM

I would assume that the local RSC through your AD will provide the same service as RSC Dallas. I would also assume it will be quicker and more direct.

NeedHelp · 10 November 2023, 01:54 AM

It has been roughly a year since I had this same decision to make. I had a warranty issue and chose my local AD who was also and authorized service center. My local service center waited months for a new mainspring. Not sure if it would have been faster to send to Dallas or NY but cant help but think so in that case. My local service center did outstanding work it just took much longer than expected.

padi56 · 10 November 2023, 02:06 AM

Quote:

Originally Posted by Jefferyasher

So I have been on the fence about getting my 14060m serviced by my local AD, who is listed as a RSC, vs. sending it to Dallas or New York RSC. Any thoughts or experiences from an AD RSC vs Rolex Service Center? Does an AD RSC have the same equipment? Sterile environment? I am in Cincinnati, OH and am considering using Richter & Phillips.

Any thoughts/concerns are appreciated.

Its a service on a watch and not major open heart surgery, and most all AD watchmakers have the same tools and parts as any RSC. Only a few Rolex watches are RSC service only, but watches like the 14060M no problem.

amh · 10 November 2023, 02:14 AM

I'd send it to RSC. Too many stories of local AD introducing dust/hair under the crystal, a new scratch, a mangled screw....

joli160 · 10 November 2023, 02:24 AM

AD was nothing but a disaster for me. Rolex owned RSC only

Tools · 10 November 2023, 02:26 AM

To be an authorized AD Service Center the shop needs to meet Rolex requirements for tools, training, and adherence to Rolex practices.

An advantage is that you actually get a watchmaker working on your watch individually and you can talk to them, as well as tailor your timeline if need be. They both will give the 2 year Rolex warranty.

JasoninDenver · 10 November 2023, 04:25 AM

My AD, Williams Jewelers in Denver, is fantastic. I have had two 10 year services done just this year and each one was a four week turnaround. The quality of the work is the exact same as my experience through RSC Dallas. Last time I checked, people here were reporting an 8-12 week time for Dallas.

brandrea · 10 November 2023, 04:29 AM

Quote:

Originally Posted by Tools

To be an authorized AD Service Center the shop needs to meet Rolex requirements for tools, training, and adherence to Rolex practices.

An advantage is that you actually get a watchmaker working on your watch individually and you can talk to them, as well as tailor your timeline if need be. They both will give the 2 year Rolex warranty.

Exactly.

Know what and who you’re dealing with. My AD now has a Rolex service center, but I still prefer to use RSC. I’m lucky in that they are located in the same city

Majin Buu · 10 November 2023, 04:44 AM

RSC Dallas was a great experience!
If I ever need another watch serviced
they will be my choice !

J

rushca01 · 10 November 2023, 04:59 AM

I used the Rolex authorized service center at the AD. I was able to drop it off in person, make sure they honored my request not to polish it etc..and received the same 2 year warranty.

Jefferyasher · 10 November 2023, 10:29 AM

Just to clarify, my AD is listed as a RSC on the Rolex Website. I know it is just a watch, but this watch has sentimental value and I want to make sure I don't end of with a mangled watch and have to jump through hoops like some OP's here on this forum to get a resolution.

Thanks for sharing your experiences!

9 November 2023, 10:56 AM	#1
Jefferyasher "TRF" Member Join Date: Jun 2014 Location: Ohio Posts: 330	AD as Authorized Service Center Vs. RSC Dallas/NY So I have been on the fence about getting my 14060m serviced by my local AD, who is listed as a RSC, vs. sending it to Dallas or New York RSC. Any thoughts or experiences from an AD RSC vs Rolex Service Center? Does an AD RSC have the same equipment? Sterile environment? I am in Cincinnati, OH and am considering using Richter & Phillips. Any thoughts/concerns are appreciated.

10 November 2023, 02:24 AM	#7
joli160 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,445	AD was nothing but a disaster for me. Rolex owned RSC only __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

10 November 2023, 02:26 AM	#8
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,140	To be an authorized AD Service Center the shop needs to meet Rolex requirements for tools, training, and adherence to Rolex practices. An advantage is that you actually get a watchmaker working on your watch individually and you can talk to them, as well as tailor your timeline if need be. They both will give the 2 year Rolex warranty. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

10 November 2023, 04:25 AM	#9
JasoninDenver 2024 Pledge Member Join Date: Jul 2010 Location: Denver Posts: 4,154	My AD, Williams Jewelers in Denver, is fantastic. I have had two 10 year services done just this year and each one was a four week turnaround. The quality of the work is the exact same as my experience through RSC Dallas. Last time I checked, people here were reporting an 8-12 week time for Dallas. __________________ Jason 116610 LN DateJust Pelagos FXD

9 November 2023, 12:21 PM	#2
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,427	Can’t speak about your particular AD, but the AD I use has an in house watchmaker that I would 100% let service my watch. I trust the guy, but that is guy specific. For him to maintain the Rolex service status they have to buy all the same tech goodies that the RSC has. Just a guess, but your AD will likely be a few bucks cheaper and a few days faster.

9 November 2023, 10:23 PM	#3
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 45,210	I would assume that the local RSC through your AD will provide the same service as RSC Dallas. I would also assume it will be quicker and more direct.

10 November 2023, 01:54 AM	#4
NeedHelp "TRF" Member Join Date: Oct 2009 Location: North Carolina Posts: 72	It has been roughly a year since I had this same decision to make. I had a warranty issue and chose my local AD who was also and authorized service center. My local service center waited months for a new mainspring. Not sure if it would have been faster to send to Dallas or NY but cant help but think so in that case. My local service center did outstanding work it just took much longer than expected.

10 November 2023, 02:14 AM	#6
amh "TRF" Member Join Date: Oct 2008 Location: Tejas Watch: Various Posts: 5,082	I'd send it to RSC. Too many stories of local AD introducing dust/hair under the crystal, a new scratch, a mangled screw....

10 November 2023, 04:44 AM	#11
Majin Buu "TRF" Member Join Date: Sep 2014 Real Name: Joe Location: Planet Earth Watch: Datejust now Posts: 921	RSC Dallas was a great experience! If I ever need another watch serviced they will be my choice ! J

10 November 2023, 04:59 AM	#12
rushca01 "TRF" Member Join Date: Feb 2016 Location: Indiana Watch: GMT BLRO Posts: 1,742	I used the Rolex authorized service center at the AD. I was able to drop it off in person, make sure they honored my request not to polish it etc..and received the same 2 year warranty.

10 November 2023, 10:29 AM	#13
Jefferyasher "TRF" Member Join Date: Jun 2014 Location: Ohio Posts: 330	Just to clarify, my AD is listed as a RSC on the Rolex Website. I know it is just a watch, but this watch has sentimental value and I want to make sure I don't end of with a mangled watch and have to jump through hoops like some OP's here on this forum to get a resolution. Thanks for sharing your experiences!

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