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Old 5 July 2011, 03:47 AM   #1
wedgeman
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Location of Authorized Rolex Service Centers In California

Hi I need a list or links showing where the Authorized Rolex Service centers are in Southern California or any place close to San Diego CA, Thanks
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Old 5 July 2011, 03:52 AM   #2
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I think you can find that on the Rolex website under dealer locations.
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Old 5 July 2011, 03:52 AM   #3
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None. Only in NY and Dallas
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Old 5 July 2011, 04:03 AM   #4
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Ben Bridge in UTC, however, has a Rolex Certified watchmaker, if you are looking for local warrantee service.....
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Old 5 July 2011, 05:27 AM   #5
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Terminology

In the USA, there are 3 tiers of Rolex servicing...the first and perhaps the most 'official' is the Rolex Service Center...NY and Dallas. These two facilities are owned and operated by Rolex USA, have the full compliment of parts, including bracelets, dials and bezels, keep the secrets and integrity of the Rolex line.

The 'second' tier is the 'Authorized Service Center' and there are two of those...San Francisco and Chicago. These two facilities are owned and operated independently and harken back to an earlier era when Rolex only had NY and allowed a very small number of independent watchmakers to take the franchise. These too have access to the entire parts catalog and also, and this is important, have the freedom to work on older Rolex watches that are refused at the RSC's. Judging from what people here quote in the way of prices, these two Authroized facilities can and do charge a bit more than the standard pricing of the RSC. People here and on other forums love these facilities because they can meet and greet the actual owner/watchmakers and interact through the service process.

Finally, there are the watch repair people who've acquired the credentials and pass inspections to have access to the Rolex parts, with some notable exceptions such as dials and bezels and bracelets...but full movement parts. Often in the forums, these people are referred to as 'Certified', but in fact, there have been no official Rolex certifications for many years...what they do have is the proven knowledge, the expensive equipment and approved facilities that are regularly inspected so that when Rolex sells them a part, the watch owner and Rolex have the assurance that the job will be done to factory specification and reflect well on the brand and the watchmaker. This category of repair/service facility can service other brands of watches, whereas the RSC and the Authorized places only service Rolex & Tudor.

So, when you ask about "Authorized Rolex Repair" in Southern California...there isn't any such animal...there are the RSC's which will require either a boxed and shipped watch or an expensive plane ticket or the true Authorized Service places in SF and Chicago or an independent watch repair person deemed proficient enough to buy from Rolex the factory approved parts.
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Old 5 July 2011, 06:12 AM   #6
wedgeman
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The watch was just bought yesterday, it is just starting its Warranty. Just looking ahead. Ben Bridge in UTC is where I bought the watch. So they have a certified Rolex Repair Person in house. Thats good to know, so if there is a Problem with the watch in its first 2 years, this certified Rolex person has access to all parts, gaskets, what-ever the watch will need to be serviced? Also this person can over-haul or service and can be trusted with my SUB. I just do not like to ship things if I do not have too. Any way thanks again
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Old 5 July 2011, 06:18 AM   #7
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Quote:
Originally Posted by OysterDavid View Post
In the USA, there are 3 tiers of Rolex servicing...the first and perhaps the most 'official' is the Rolex Service Center...NY and Dallas. These two facilities are owned and operated by Rolex USA, have the full compliment of parts, including bracelets, dials and bezels, keep the secrets and integrity of the Rolex line.

The 'second' tier is the 'Authorized Service Center' and there are two of those...San Francisco and Chicago. These two facilities are owned and operated independently and harken back to an earlier era when Rolex only had NY and allowed a very small number of independent watchmakers to take the franchise. These too have access to the entire parts catalog and also, and this is important, have the freedom to work on older Rolex watches that are refused at the RSC's. Judging from what people here quote in the way of prices, these two Authroized facilities can and do charge a bit more than the standard pricing of the RSC. People here and on other forums love these facilities because they can meet and greet the actual owner/watchmakers and interact through the service process.

Finally, there are the watch repair people who've acquired the credentials and pass inspections to have access to the Rolex parts, with some notable exceptions such as dials and bezels and bracelets...but full movement parts. Often in the forums, these people are referred to as 'Certified', but in fact, there have been no official Rolex certifications for many years...what they do have is the proven knowledge, the expensive equipment and approved facilities that are regularly inspected so that when Rolex sells them a part, the watch owner and Rolex have the assurance that the job will be done to factory specification and reflect well on the brand and the watchmaker. This category of repair/service facility can service other brands of watches, whereas the RSC and the Authorized places only service Rolex & Tudor.

So, when you ask about "Authorized Rolex Repair" in Southern California...there isn't any such animal...there are the RSC's which will require either a boxed and shipped watch or an expensive plane ticket or the true Authorized Service places in SF and Chicago or an independent watch repair person deemed proficient enough to buy from Rolex the factory approved parts.
Thanks for taking time to break this down. I don't think I have seen this posted before.
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Old 5 July 2011, 07:00 AM   #8
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New watch and warranty

Quote:
Originally Posted by wedgeman View Post
The watch was just bought yesterday, it is just starting its Warranty. Just looking ahead. Ben Bridge in UTC is where I bought the watch. So they have a certified Rolex Repair Person in house. Thats good to know, so if there is a Problem with the watch in its first 2 years, this certified Rolex person has access to all parts, gaskets, what-ever the watch will need to be serviced? Also this person can over-haul or service and can be trusted with my SUB. I just do not like to ship things if I do not have too. Any way thanks again
If I had purchased a new watch yesterday from an AD, and there were any problems going beyond perhaps a regulation to tweek the timekeeping after a few weeks or months, I would suck it up and make sure that the watch warranty repair were done by Rolex, because that's what you're paying for when you patronize an AD. Now whether or not I actually shipped the watch to Dallas or NY, or I felt that part of the service aspect of dealing with an AD included them packing it up and shipping it on my behalf, may be open to constructive debate here on the forums, but still, major (as defined by me, the new Rolex owner) issues would be the responsibility of Rolex itself.

After the years have gone by and the watch needed a routine service, well then, if I felt comfortable with the skills of the AD's in house or recommended watchmaker, and I could have the assurance of 'real' Rolex parts being used, then the local person would be on my very short list of people I'd feel comfortable using to service my watch.
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Old 5 July 2011, 08:38 AM   #9
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Quote:
Originally Posted by OysterDavid View Post
In the USA, there are 3 tiers of Rolex servicing...the first and perhaps the most 'official' is the Rolex Service Center...NY and Dallas. These two facilities are owned and operated by Rolex USA, have the full compliment of parts, including bracelets, dials and bezels, keep the secrets and integrity of the Rolex line.

The 'second' tier is the 'Authorized Service Center' and there are two of those...San Francisco and Chicago. These two facilities are owned and operated independently and harken back to an earlier era when Rolex only had NY and allowed a very small number of independent watchmakers to take the franchise. These too have access to the entire parts catalog and also, and this is important, have the freedom to work on older Rolex watches that are refused at the RSC's. Judging from what people here quote in the way of prices, these two Authroized facilities can and do charge a bit more than the standard pricing of the RSC. People here and on other forums love these facilities because they can meet and greet the actual owner/watchmakers and interact through the service process.

Finally, there are the watch repair people who've acquired the credentials and pass inspections to have access to the Rolex parts, with some notable exceptions such as dials and bezels and bracelets...but full movement parts. Often in the forums, these people are referred to as 'Certified', but in fact, there have been no official Rolex certifications for many years...what they do have is the proven knowledge, the expensive equipment and approved facilities that are regularly inspected so that when Rolex sells them a part, the watch owner and Rolex have the assurance that the job will be done to factory specification and reflect well on the brand and the watchmaker. This category of repair/service facility can service other brands of watches, whereas the RSC and the Authorized places only service Rolex & Tudor.

So, when you ask about "Authorized Rolex Repair" in Southern California...there isn't any such animal...there are the RSC's which will require either a boxed and shipped watch or an expensive plane ticket or the true Authorized Service places in SF and Chicago or an independent watch repair person deemed proficient enough to buy from Rolex the factory approved parts.
Thank you. I never understood this before.
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Old 5 July 2011, 09:04 AM   #10
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Originally Posted by wedgeman View Post
The watch was just bought yesterday, it is just starting its Warranty. Just looking ahead. Ben Bridge in UTC is where I bought the watch. So they have a certified Rolex Repair Person in house. Thats good to know, so if there is a Problem with the watch in its first 2 years, this certified Rolex person has access to all parts, gaskets, what-ever the watch will need to be serviced? Also this person can over-haul or service and can be trusted with my SUB. I just do not like to ship things if I do not have too. Any way thanks again
His name is Brian, he's usally in the back but will come out and answer any questions or just meet with customers; a very nice guy and nationally known as one of the best Rolex Watchmakers.

BTW, whom did you buy it from? Was it Kim by any chance? She sold me my Daytona.
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Old 5 July 2011, 12:15 PM   #11
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Originally Posted by Grissom View Post
Ben Bridge in UTC, however, has a Rolex Certified watchmaker, if you are looking for local warrantee service.....
Agreed!
Also have a Ben Bridge & a Royal Maui in Fashion Valley.
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Old 28 February 2014, 02:04 PM   #12
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Does anyone have any experience using Joe Roth in SD?
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Old 28 February 2014, 02:39 PM   #13
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There is a RSC in Beverly Hills but I heard they outsource a lot of their work to Dallas
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Old 28 February 2014, 03:40 PM   #14
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Yes, it is pointless driving to LA and back twice when it can be posted to Dallas and they will deal with you direct.
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Old 28 February 2014, 04:06 PM   #15
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I've had my watches serviced, in-house, polish of case and totally taken the bracelet apart and brushed/ polished and had a new bezel insert installed at two AD's in Carmel Ca... Hesselbein's and Fourtane's both have on site Rolex trained watchmakers and I've always felt much more comfortable knowing my watches are local and I can talk with the person working on them. Never have I felt the need to send a watch to RSC as both AD's have done fantastic work! Never had to have any warranty work done as all my watches have worked flawlessly until service time...
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Old 28 February 2014, 09:57 PM   #16
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Brian at UTC is an awesome watchmaker and person to deal with!
I'm in Newport Beach with Jewelers on Time, if you're in the neighborhood you should stop by and show me your watch! :)
I'm a Rolex authorized watchmaker who works at a service center that can buy parts from Rolex.
We service Patek Philippe, IWC, Panerai, Breitling, Omega and pretty much every other brand you can think of as well! :)

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Old 1 March 2014, 02:34 AM   #17
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I had mine serviced at the RSC in Beverly Hills - don't believe they shipped it anywhere as it was completed within 1.5 weeks. It is a bit of a drive for you, however they do great work. Give them a call and find out what services they do on site.
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Old 1 March 2014, 03:47 AM   #18
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Beverly Hills location may do certain things in house, but I inquired about a permanent link removal and they said it would need to be shipped off to Dallas, TX for the work to be done.
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Old 4 March 2014, 07:24 AM   #19
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I have since discovered D's Time Service in the Gaslamp quarter in San Diego and Tom has said he can service and modify if that is what I want.

Beverley Hills send everything to Dallas when I asked them.
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Old 4 March 2014, 08:55 AM   #20
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Yes, it is pointless driving to LA and back twice when it can be posted to Dallas and they will deal with you direct.
There is some satisfaction knowing your watch/s arrived safely because you drove it there and talked to them directly. RSC BH has their own parking lot, so there is no parking problem. This seems like it is worth an hour of my time (one way).
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Old 4 March 2014, 10:08 AM   #21
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The Beverly Hills center is every bit "official". My understanding is that it is walk-in only, so they don't accept watches shipped in. But because of this they don't have near the volume and therefore the turnaround is probably quicker.

Not sure if they will ship a watch back, or if you must also pick it up. Wasn't aware that some tasks get sent to Dallas, but assuming a normal service this probably isn't an issue in most cases. So if it is convenient, you'll save on shipping/insurance and probably get quicker turnaround by going there. Registered mail alone into and out of Dallas or NY is probably 3+ weeks, plus sitting in the longer queues at the two big centers.
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Old 4 March 2014, 11:35 AM   #22
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San Francisco is an independently owned RSC. I have always received excellent service and know a couple folks on a first name basis.
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Old 4 March 2014, 01:10 PM   #23
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I have since discovered D's Time Service in the Gaslamp quarter in San Diego and Tom has said he can service and modify if that is what I want.

Beverley Hills send everything to Dallas when I asked them.
My old hulk was losing 7-9 seconds per day and tom put it on his machine and told me it was "perfect."
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Old 4 March 2014, 01:27 PM   #24
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San Francisco is an independently owned RSC. I have always received excellent service and know a couple folks on a first name basis.
What exactly does that mean? Are they a licensed and authorized service center for Rolex, or simply an independent repair facility that specializes in Rolex watch repairs.

I guess what I'm asking is if they perform a full service will an official Rolex facility, like Dallas or New York, honor the two year warranty that came with the San Fransisco service?

TIA -
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Old 5 March 2014, 04:17 AM   #25
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The Beverly Hills center is every bit "official". My understanding is that it is walk-in only, so they don't accept watches shipped in. But because of this they don't have near the volume and therefore the turnaround is probably quicker.

Not sure if they will ship a watch back, or if you must also pick it up. Wasn't aware that some tasks get sent to Dallas, but assuming a normal service this probably isn't an issue in most cases. So if it is convenient, you'll save on shipping/insurance and probably get quicker turnaround by going there. Registered mail alone into and out of Dallas or NY is probably 3+ weeks, plus sitting in the longer queues at the two big centers.
RSC BH will accept mail-in if it meets their requirements for packaging. Call them to see what the requirments are. I sent a package in and used clear tape. They said they would have accepted it if I had used brown tape.

They will ship a watch back to you. This is all information I got from the nice people at the counter while I waited to have my bezel insert changed.
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Old 5 March 2014, 04:38 AM   #26
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RSC BH will accept mail-in if it meets their requirements for packaging. Call them to see what the requirments are. I sent a package in and used clear tape. They said they would have accepted it if I had used brown tape.

They will ship a watch back to you. This is all information I got from the nice people at the counter while I waited to have my bezel insert changed.
Thanks for the correction. IIRC there is something though that's different about the work they take. Maybe they don't take service work sent in from ADs, so they just don't get the volume of NY or Dallas.
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Old 5 March 2014, 04:53 AM   #27
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My old hulk was losing 7-9 seconds per day and tom put it on his machine and told me it was "perfect."
with all due respect Stuart, Toms watch analyzer which is the same one Rolex uses in their service centers is more accurate than you timing your watch in one position over a 24 hr period
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Old 5 March 2014, 10:48 AM   #28
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What exactly does that mean? Are they a licensed and authorized service center for Rolex, or simply an independent repair facility that specializes in Rolex watch repairs.



I guess what I'm asking is if they perform a full service will an official Rolex facility, like Dallas or New York, honor the two year warranty that came with the San Fransisco service?



TIA -

They are licensed by Rolex. But not owned by Rolex.

Any work they do - while perhaps costing more at times - is considered the same as having been performed at a Rolex-owned center. So yes.
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Old 5 March 2014, 04:00 PM   #29
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I've had limited experience (all positive) with the "Rolex Authorized Service Center" in San Francisco. The SF facility is located at 210 Post Street, Suite 704-705 in San Francisco and their telephone number is 415-982-9830. If you drive into San Francisco, the RSC is only a five minute walk from the Union Square parking garage.

In response to my initial email query about the SF facility's capabilities, "Lucy" replied "We are just like the Dallas RSC, albeit on a smaller scale, and are able to do almost all repairs they do. We also honor warranties issued by any authorized service center internationally."

I've also been into the Beverly Hills RSC office, where I had my watch timing checked and the bracelet adjusted on the spot.
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Old 6 March 2014, 12:23 PM   #30
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I guess what I'm asking is if they perform a full service will an official Rolex facility, like Dallas or New York, honor the two year warranty that came with the San Fransisco service?

TIA -
I wanted to ask this again, please. I understand from the subsequent post that SF honors RSC service warranty, but if service is performed at SF, will Dallas and NY RSCs honor threir 2 yr warranty on their service?
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