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Bocktagon · 14 December 2016, 12:22 PM

Okay so I am still in shock about this but I just got this bluesy with the ceramic bezel about a week ago and I've been extremely careful with not knocking it into things or anything like that. I went to the winder tonight to put it on and discovered a crack at the 12 mark on the ceramic bezel. I took it out of the winder and it literally fell off in my hand. I don't know how this could happen without noticing. I'm extra careful and not careless whatsoever. I'm very confused, I didn't think ceramic was supposed to break like this. Has anyone else ever had this happen?

watchwatcher · 14 December 2016, 12:26 PM

Hmm...that's a new one on me.

Bocktagon · 14 December 2016, 12:28 PM

I don't know how in the hell that would have happened. Is this something that is normally covered under warranty?

tommy91 · 14 December 2016, 12:34 PM

Quote:

Originally Posted by Bocktagon

I don't know how in the hell that would have happened. Is this something that is normally covered under warranty?

As there is a crack no they wouldn't cover it. If there was no crack they probably would. does anyone else have access to your watch? You would notice if you made that crack, either a drop or a VERY hard bang

traf · 14 December 2016, 12:35 PM

Where's the pip?

Sent from my iPhone 7+ using Tapatalk

kilyung · 14 December 2016, 12:37 PM

Looks like the pip fell off or got snagged and that caused the crack?

sheldonsmith · 14 December 2016, 12:37 PM

That's really too bad. I thought the supporting piece between the ceramic insert and the rotating bezel would have prevented this.

It appears that the luminous dot at 12:00 o'clock is the culprit.

I have other examples of ceramic bezels breaking over at https://www.minus4plus6.com/ouch.php

I am extremely bummed as well as I thought ceramic bezels would be able to stand up to standard knocks, but the stress risers introduced in the 12:00 o'clock dot is another vulnerability.

-Sheldon

Bocktagon · 14 December 2016, 12:38 PM

Quote:

Originally Posted by traf

Where's the pip?

Sent from my iPhone 7+ using Tapatalk

I don't know, it must have came off at some point whenever it happened. God I'm so pissed

swils8610 · 14 December 2016, 12:38 PM

Wow. Never saw that before.

Sent from my iPhone using Tapatalk Pro

Bocktagon · 14 December 2016, 12:39 PM

Quote:

Originally Posted by tommy91

As there is a crack no they wouldn't cover it. If there was no crack they probably would. does anyone else have access to your watch? You would notice if you made that crack, either a drop or a VERY hard bang

No, no one other than my fiancé but she doesn't mess with the winder whatsoever. I definitely didn't drop it. Nor did I bang it against anything. That would have been very memorable. I haven't even slightly graded it against anything.

Old Expat Beast · 14 December 2016, 12:43 PM

Is it brand new?

HeartRolex · 14 December 2016, 12:44 PM

So sorry this happened. It is very unusual for the ceramic to break as it's quite durable, yet I remember another person posting a breakage comment not so long ago. Perhaps the odd bezel has a manufacturing flaw where the ceramic is more brittle than normal causing it to break more easily. I'd hope it would be covered by warranty unless RSC can find a point of impact to point to as the caused for the damage.

dsample1 · 14 December 2016, 12:46 PM

How did you not immediately notice that out of the box if the pip at the 12o'clock hour is completely gone?

ajas · 14 December 2016, 12:50 PM

Sorry to hear that.
You may be the firstI know to whom this ever happened.

Have you contacted RSC?

Sent from my SM-G930F using Tapatalk

Bocktagon · 14 December 2016, 12:50 PM

Quote:

Originally Posted by Old Expat Beast

Is it brand new?

Yes. When I got it last week it had never been worn and still had all of the stickers.

Old Expat Beast · 14 December 2016, 12:53 PM

Quote:

Originally Posted by Bocktagon

Yes. When I got it last week it had never been worn and still had all of the stickers.

All you can do is take it back to the AD (if it's from an AD) or direct to the RSC, and see what they say.

Danny83 · 14 December 2016, 12:53 PM

Rolex will not cover that under warranty however they may give you a nice dicount on a new bezel. Try the service center in Beverly Hills. You can also try some of the shops in the jewelry district who do custom diamond bezels. Maybe they have a ceramic bezel laying around.

Bocktagon · 14 December 2016, 12:53 PM

Quote:

Originally Posted by HeartRolex

So sorry this happened. It is very unusual for the ceramic to break as it's quite durable, yet I remember another person posting a breakage comment not so long ago. Perhaps the odd bezel has a manufacturing flaw where the ceramic is more brittle than normal causing it to break more easily. I'd hope it would be covered by warranty unless RSC can find a point of impact to point to as the caused for the damage.

Thank you. I really hope so too. There is definitely not an impact point whatsoever. This is so crazy.

Bocktagon · 14 December 2016, 12:54 PM

Quote:

Originally Posted by dsample1

How did you not immediately notice that out of the box if the pip at the 12o'clock hour is completely gone?

I did when I took it out of the winder because the bezel wasn't sitting correctly. I'm more surprised I didn't notice it when I put it in the winder on Sunday.

GMT Aviator · 14 December 2016, 12:56 PM

This is the weakness of ceramic bezels.

And unfortunately, Rolexs' unshakable belief in their own infallibility means they will likely see it as a user caused fault and not a manufacturing defect of their own making. Although I hope I'm wrong and they replace it under warranty.

Keep us updated.

WatchinMD · 14 December 2016, 12:57 PM

Wow that is incredibly frustrating. I hope they cover it but suspect they wont.

RichM · 14 December 2016, 01:03 PM

I remember awhile back someone had a issue where I think the bezel popped out. It wasn't hit or banged into anything but just fell out and the bezel was damaged when it hit the ground. The NYC RSC gave him a hard time and wouldn't cover it. Pretty sure it was a Subc.

If it has to go and I assume it will go to an RSC, try Dallas. I think they're better to work with on issues like this.

Good Luck OP

Edit: I see you're in LA. Try Beverly Hills.

luvsub · 14 December 2016, 01:04 PM

This is bad, one week old sub. Hopefully AD can step in and help you out.

mtgjr · 14 December 2016, 01:08 PM

Damn, right smack in the middle of the "ring arrow". Couple things come to mind:

- Where is the lume pip?
- Winders are evil
- Long live aluminum bezel inserts

Good luck man!

Bocktagon · 14 December 2016, 01:09 PM

Quote:

Originally Posted by Old Expat Beast

All you can do is take it back to the AD (if it's from an AD) or direct to the RSC, and see what they say.

It's from a trusted seller from the forum. I have been in touch with him already.

Old Expat Beast · 14 December 2016, 01:11 PM

Have you got any "before" photos?

mtgjr · 14 December 2016, 01:15 PM

Quote:

Originally Posted by Bocktagon

It's from a trusted seller from the forum. I have been in touch with him already.

The plot thickens....

VIG · 14 December 2016, 01:24 PM

Yikes

I've beaten the ever living hell out of mine since March and haven't managed to do this yet. I smacked mine really good a couple of days ago about 25 meters deep face first against a hull a week ago and I don't have a scratch on mine.

Bocktagon · 14 December 2016, 01:32 PM

Quote:

Originally Posted by mtgjr

The plot thickens....

Quote:

Originally Posted by Old Expat Beast

Have you got any "before" photos?

I have some that aren't up that close but yes

Al1969 · 14 December 2016, 01:35 PM

Quote:

Originally Posted by Old Expat Beast

Have you got any "before" photos?

X2. You beat me to it Adam

That's exactly what I was thinking. OP should do a comparison to make sure it wasn't there before and just went unnoticed.

14 December 2016, 12:22 PM	#1
Bocktagon "TRF" Member Join Date: Oct 2015 Location: Los Angeles Watch: Seamaster GMT Posts: 264	Broken bezel Okay so I am still in shock about this but I just got this bluesy with the ceramic bezel about a week ago and I've been extremely careful with not knocking it into things or anything like that. I went to the winder tonight to put it on and discovered a crack at the 12 mark on the ceramic bezel. I took it out of the winder and it literally fell off in my hand. I don't know how this could happen without noticing. I'm extra careful and not careless whatsoever. I'm very confused, I didn't think ceramic was supposed to break like this. Has anyone else ever had this happen?

14 December 2016, 12:37 PM	#7
sheldonsmith 2024 Pledge Member Join Date: Nov 2005 Location: Member 202♛ Posts: 1,810	That's really too bad. I thought the supporting piece between the ceramic insert and the rotating bezel would have prevented this. It appears that the luminous dot at 12:00 o'clock is the culprit. I have other examples of ceramic bezels breaking over at https://www.minus4plus6.com/ouch.php I am extremely bummed as well as I thought ceramic bezels would be able to stand up to standard knocks, but the stress risers introduced in the 12:00 o'clock dot is another vulnerability. -Sheldon __________________

14 December 2016, 01:03 PM	#22
RichM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 28,171	I remember awhile back someone had a issue where I think the bezel popped out. It wasn't hit or banged into anything but just fell out and the bezel was damaged when it hit the ground. The NYC RSC gave him a hard time and wouldn't cover it. Pretty sure it was a Subc. If it has to go and I assume it will go to an RSC, try Dallas. I think they're better to work with on issues like this. Good Luck OP Edit: I see you're in LA. Try Beverly Hills. __________________ "I love to work at nothing all day" TRF #139960

14 December 2016, 01:24 PM	#28
VIG "TRF" Member Join Date: Sep 2013 Location: USA Watch: this! Posts: 409	Yikes I've beaten the ever living hell out of mine since March and haven't managed to do this yet. I smacked mine really good a couple of days ago about 25 meters deep face first against a hull a week ago and I don't have a scratch on mine. __________________ Follow me on Instagram: @workshardplayshard

14 December 2016, 12:26 PM	#2
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 34,479	Hmm...that's a new one on me.

14 December 2016, 12:28 PM	#3
Bocktagon "TRF" Member Join Date: Oct 2015 Location: Los Angeles Watch: Seamaster GMT Posts: 264	I don't know how in the hell that would have happened. Is this something that is normally covered under warranty?

14 December 2016, 12:35 PM	#5
traf "TRF" Member Join Date: Apr 2014 Real Name: dave Location: miami Watch: me ride bikes Posts: 1,938	Where's the pip? Sent from my iPhone 7+ using Tapatalk

14 December 2016, 12:37 PM	#6
kilyung 2024 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,870	Looks like the pip fell off or got snagged and that caused the crack?

14 December 2016, 12:38 PM	#9
swils8610 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 8,991	Wow. Never saw that before. Sent from my iPhone using Tapatalk Pro

14 December 2016, 12:43 PM	#11
Old Expat Beast TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Jul 2013 Real Name: Adam Location: Hong Kong Watch: SEIKO Posts: 28,356	Is it brand new?

14 December 2016, 12:44 PM	#12
HeartRolex "TRF" Member Join Date: Jan 2015 Real Name: Butterfly Location: USA Watch: ROLEXROLEXROLEX Posts: 635	So sorry this happened. It is very unusual for the ceramic to break as it's quite durable, yet I remember another person posting a breakage comment not so long ago. Perhaps the odd bezel has a manufacturing flaw where the ceramic is more brittle than normal causing it to break more easily. I'd hope it would be covered by warranty unless RSC can find a point of impact to point to as the caused for the damage.

14 December 2016, 12:46 PM	#13
dsample1 Banned Join Date: Dec 2014 Real Name: Daniel Location: Knoxville, TN Watch: 114060 Posts: 209	How did you not immediately notice that out of the box if the pip at the 12o'clock hour is completely gone?

14 December 2016, 12:50 PM	#14
ajas "TRF" Member Join Date: Nov 2013 Real Name: Will Location: Kuala Lumpur Watch: SubC, Pam, Speede Posts: 3,140	Sorry to hear that. You may be the firstI know to whom this ever happened. Have you contacted RSC? Sent from my SM-G930F using Tapatalk

14 December 2016, 12:53 PM	#17
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,162	Rolex will not cover that under warranty however they may give you a nice dicount on a new bezel. Try the service center in Beverly Hills. You can also try some of the shops in the jewelry district who do custom diamond bezels. Maybe they have a ceramic bezel laying around.

14 December 2016, 12:56 PM	#20
GMT Aviator 2024 ROLEX DATEJUST41 Pledge Member Join Date: Dec 2015 Real Name: Mike Location: London Posts: 3,270	This is the weakness of ceramic bezels. And unfortunately, Rolexs' unshakable belief in their own infallibility means they will likely see it as a user caused fault and not a manufacturing defect of their own making. Although I hope I'm wrong and they replace it under warranty. Keep us updated.

14 December 2016, 12:57 PM	#21
WatchinMD "TRF" Member Join Date: Sep 2014 Real Name: Larry Location: Maryland Watch: Saxonia Moonphase Posts: 3,428	Wow that is incredibly frustrating. I hope they cover it but suspect they wont.

14 December 2016, 01:04 PM	#23
luvsub 2024 Pledge Member Join Date: Jun 2007 Location: SF, south bay Posts: 5,179	This is bad, one week old sub. Hopefully AD can step in and help you out.

14 December 2016, 01:08 PM	#24
mtgjr Banned Join Date: Dec 2009 Real Name: Mike Location: Tampa, Florida Watch: Pepsi GMT Posts: 2,926	Damn, right smack in the middle of the "ring arrow". Couple things come to mind: - Where is the lume pip? - Winders are evil - Long live aluminum bezel inserts Good luck man!

14 December 2016, 01:11 PM	#26
Old Expat Beast TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Jul 2013 Real Name: Adam Location: Hong Kong Watch: SEIKO Posts: 28,356	Have you got any "before" photos?

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