Quote:
Originally Posted by Hub6152
From my understanding yes. He doesn’t do anything himself as he’s too busy downstairs running his “Undone” brand anyway. Amy runs the repair side of things.
After an absolute disaster with my Explorer II, and a shambolic example of how not to do customer service, I stay well away from them personally. It’s a shame because I was friends with Amy prior to that.
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It seems the days when you had to send a bracelet to HK to be restored are gone.
Over the last few years, competent bracelet tightening services have sprung up in the US and the UK. Why send it halfway around the world when you can have it done in-country?