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That's unfortunate, "could be a special order" is not a very strong endorsement. Since you are already leaving the watch with them, I think it would be greatly preferable to have an actual letter of authentication for the dial from Rolex, even if there is an extra charge for the research.
The notion that it is "authentic by default" if they accept it for service will always leave uncertainty, because we know of many examples of watches with questionable parts that have been serviced by Rolex. Personally, if I were a potential buyer, I would not accept the fact that it had been serviced by Rolex as equivalent to an authentication.
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