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Dear Sir, this is Fabrizio from Panerai.
Please apologies for the inconvenience you have experienced.
To better assist you, we kindly ask your contact details: Name, Surname, country of residence, contact information (phone number / email address), and Panerai watch details: Watch serial number and Boutique name and location of purchase.
We will dig into your case and - if ok for you - we will contact you back directly. Thank you, Fabrizio
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