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Tri-Tip · 25 August 2023, 04:53 AM

Curious if anyone else here uses Synchrony Bank?

Their online login always used to send me a one-time password when I attempted to log in, and of course, it sent it to the number on file.

I tried to login yesterday (used the url from the statement), and now it's asking me to enter the phone number to use to send the one-time password. That doesn't make sense to me, because they are supposed to send it to my phone number to validate my account, not to any number I give them.

I held off on entering the phone number, called Customer Service (phone number from the statement) and they didn't seem to think it was an issue.

Am I being over-cautious? There are so many forms of fraud these days, I don't think I can be too careful.

25 August 2023, 04:53 AM	#1
Tri-Tip "TRF" Member Join Date: Jan 2011 Location: CA, USA Watch: Out!!! Posts: 6,416	Potential Fraud Opportunity -- Synchrony Bank Curious if anyone else here uses Synchrony Bank? Their online login always used to send me a one-time password when I attempted to log in, and of course, it sent it to the number on file. I tried to login yesterday (used the url from the statement), and now it's asking me to enter the phone number to use to send the one-time password. That doesn't make sense to me, because they are supposed to send it to my phone number to validate my account, not to any number I give them. I held off on entering the phone number, called Customer Service (phone number from the statement) and they didn't seem to think it was an issue. Am I being over-cautious? There are so many forms of fraud these days, I don't think I can be too careful.