Quote:
Originally Posted by travisb
It is unfortunate.
I recently took my father's 50+ year old DJ that he received as a wedding gift from his wife to my AD for service and a new bracelet.
We requested to have the original bracelet returned to him for sentimental reasons but they declined. The watch was serviced and returned with the new bracelet and Rolex kept the original.
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That’s crazy - if you’d have taken the watch in with no bracelet and said you wanted it serviced but the bracelet had been lost, they would have done so but only if you bought a new bracelet so you would have still had the old bracelet back at home.