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I know this may not help now, but something I always do, I always ship watches at a fedex or usps physical location, where the clerk takes possession of the package (not a dropoff box). Basically at the store, I have a video camera running the whole time documenting the actual watch, with day and time, and zoom in on the actual serial number, being put into the box, sealed and handed to the employee. That way there is zero chance that I would have swapped the boxes (within reason).
Sorry to hear your plight, hopefully it will get resolved.
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