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As others have said, you should have gone through your AD. That is their function. They are between you and Patek. That is the way it is set up. The AD gets watches at reduced cost to take care of this and to pay for the overhead. You can see why Patek does not want every consumer to be calling in for every question. You see what happens with internet service providers when everybody is calling in. The numbers skyrocket.
The service times on Patek, depending upon the complications is out in the months range. Four to six months is probably around average so don't look for your watch anytime this year. Even the QC after the watch is finished it is another 2 to 3 weeks to be sure the watch is functioning properly.
If you can survive that time then you will get the watch back. If not, you should return it through your AD and get on with your life.
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