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I think it is unacceptable to see such level of quality issues. That said, I do think that going to your AD should be the first option. I have had issues with my patek, and I am not happy about it, but my AD was very responsive and took care of it for me. I agree with "cardstock" - that is the function of the AD. If you buy a new Mercedes and there is an issue, you would go to your car dealer. You would not try and contact the corporate company.
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