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I know nothing about Bob's Watches, nor do I work there. That said, he has a business. He is in business to make money. Period. While his price quote tactics may be in need of adjustment, it's no different than trading in a car. You are ALWAYS going to get more money by selling it yourself. Many people do not like the hassle of doing this, so they are willing to take less to trade it in. I buy watches regularly from the public, and I always make it clear that I am factoring in servicing, reconditioning, and other unforeseen costs into my offer. I never give any quotes without physically holding the watch. I really don't blame him for being so forward about some of the claims made by those that have not had any direct involvement with his business. I too have inquired about watches from reputable dealers on this site, and have been given low offers on possible trade ins. That's how it works.
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