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From what I read, you are unhappy because they gave you your same refill and they didn't include a note? As long as the pen was fixed, I wouldn't have really cared about anything else. Full disclosure, I am used to dealing with knife makers in my other hobby, and they tend to be gruff and to the point about things. Case in point, I needed some new screws and emailed the company. I never got a response, but a week later the screws showed up in my mail box. Cool with me. Oh, the product was over $500.
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