A new case back on their dime will rectify this. Accidents happen and although this is unacceptable it can be fixed.
Similar thing happened to me with my vehicle. Dealer snapped 3 or 4 bolt heads off during an oil change never told me and I drove the vehicle home and discovered the damage. They made it right and apologized when I brought it to the managers attention.
I scratched the hell out of my 2 month old sub and my AD polished the bracelet up real nice for me. Looks great (although you can tell a difference from when it was new). Stuff happens.
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16234 "Y" SS Datejust
16570 "Z" Explorer 2
116610LN "R#" Submariner
124270 "R#" Explorer 1
79030B Black Bay 58
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