Aside from the disclaimer at the bottom, there is this:
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The J.D. Power U.S. Vehicle Dependability StudySM (VDS) focuses on problems experienced by original owners of 3-year-old vehicles.
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https://www.jdpower.com/business/res...dability-study
So if someone does not like the radio buttons or fan speeds or wiper motor noise, it gets logged as a problem.
In addition the release of new models can skew the data. While I believe there is some validity to the data, having filled out two of those surveys I would not soley base my opinion of a brand on this data alone.
Interesting study of the reporting methodology by Forbes
https://www.forbes.com/sites/jimgorz.../#2638b9ec6988
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experienced problems during the past 12 months. (That means models that were more recently introduced are inherently excluded, as are those having low production or sales volumes.
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This alone can raise or lower an entire brand in the study.
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