Quote:
Originally Posted by V25V
So my 5164a just got back from warranty service, just stopped around the holidays at about 1.5 years of ownership. Happy with the turnaround time but surprised to see that PP did not disclose what exactly failed which caused the movement to stop. Is this normal? Any way of finding out what did fail? It was sent out from my AD, we opened and cut the plastic there and only thing on the receipt is "warranty service, movement adjusted and regulated" or something to that effect.
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What are turn around times looking like these days? My warranty is up on my naut this year and was considering sending in right before, just so I could get another couple years of warranty. I'm USA based FWIW so would be sending to HSWA