Quote:
Originally Posted by V25V
So my 5164a just got back from warranty service, just stopped around the holidays at about 1.5 years of ownership. Happy with the turnaround time but surprised to see that PP did not disclose what exactly failed which caused the movement to stop. Is this normal? Any way of finding out what did fail? It was sent out from my AD, we opened and cut the plastic there and only thing on the receipt is "warranty service, movement adjusted and regulated" or something to that effect.
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Generally speaking there is no orchestrated attempt to keep information from the customer, it’s simply down to reducing admin. Watchmakers have a lot of repairs to do. If every repair also included a technical report (even a short one) that adds up to a lot of lost bench time.
If you want details in future, specify that on the cover letter that goes with the watch. Most service centres will oblige such requests.