RELATIONS CLIENTS
Commercial
ROLEX SA - rue François-Dussaud, 3-5-7
1211 Genève 26 – Suisse
Tél.: +41 (0) 22 302 22 00
relations.clients@rolex.com
At the end of July I got in contact with this service by email. My intention, as a great admirer of the brand, was to let them know my frustration, regarding the scarcity of some professional steel models at the AD while at the grey marked there are lots of them but at unrealistic prices.
They asked me to ring them up or give them my personal number to call me back. And so they did almost immediately. We had a quite long conversation about the problem... The man on the phone told me they are very conscious of the phenomenon and that they are trying to do everything possible to stop that unbalanced situation. That they are continuously trying to find measures to strengthen the sales procedures to follow by the AD's.
That said, I think this wil be the only way to take contact with Rolex.