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Old 14 May 2022, 07:34 PM   #358
AlbionJackal
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Join Date: Aug 2021
Location: Hong Kong
Posts: 190
I had an issue with part numbers on an invoice yesterday if it helps anyone...

The part numbers listed on the official Rolex Invoice didn't quite match with the watch they had been fitted to... which aroused suspicion despite the Invoice looking entirely kosher.

On ringing the RSC they did however confirm twice, to two of us that the numbers were for internal use only and that we shouldn't read anything into them as customers.

As the serial number of the watch matched the invoice we were told that we could assume that whatever parts had been fitted, were the correct parts and that the invoice was genuine.

Also, within HK, the RSC no longer gives out the old green International Service Cards nor the white ISG slips, unless a cutomer specifically asks.

The date on the invoice and reference number is the customer's guarantee and is valid for 2 years.

Hope this helps.
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