Quote:
Originally Posted by Bigblu10
Why doesn't RSC at the very least give an explanation to the customer WHY his bezel insert was exchanged for a new one? Hypothetically can you imagine if the OP watch were an early version F or Y serial Kermit with a perfect condition flat 4 bezel insert and RSC damaged it and the watch came back to the customer with a pointed 4 new insert? Can you understand why so many here have absolutely no confidence and no warm fuzzy feeling from sending their watch to RSC which should be "the GOLD standard" for having your Rolex serviced? The reason independent CW21's continue to exist and thrive is because of crap like this and how the customer is treated.
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Possibly because the vast majority of Rolex owners would prefer a crisp, new, unmarked bezel. This will be the absolute norm to the RSC technicians.
Add in the fact that this is not a rare or vintage watch and there is every probability the RSC in question is wondering what all the fuss is about.
Having said that, what is wrong here is that the RSC didn’t respect the instruction not to change the insert
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Past: 6239 (yes, I know...
), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR
Present: 16600, 116509, Cartier Santos Green.