Rolex Forums - Rolex Watch Forum - View Single Post - Richemont Service Review

rkem · 28 July 2019, 03:01 AM

I sent my PAM 275 to the Richemont Service Center in Oct 2013. I called to confirm that they had received the watch. I was horrified to learn that they had lost watch and warranty card. The watch was finally found but the warranty card was lost had to be produced in Switzerland. The watch also required parts. It was a nightmare. This took months. The only contact info I have is:

John T Sokol
Director of Technical Services
Richemont Tech Center
Office (817) 785-2293
Cell (646) 660-2330
john.sokol@richemont.com

This was 6 years ago. Maybe this contact information is still valid. I hope this helps.

28 July 2019, 03:01 AM	#2
rkem "TRF" Member Join Date: Aug 2012 Real Name: Rob Location: Asheville, NC Watch: Rolex,AP,JLC,PAM Posts: 49	I sent my PAM 275 to the Richemont Service Center in Oct 2013. I called to confirm that they had received the watch. I was horrified to learn that they had lost watch and warranty card. The watch was finally found but the warranty card was lost had to be produced in Switzerland. The watch also required parts. It was a nightmare. This took months. The only contact info I have is: John T Sokol Director of Technical Services Richemont Tech Center Office (817) 785-2293 Cell (646) 660-2330 john.sokol@richemont.com This was 6 years ago. Maybe this contact information is still valid. I hope this helps.