Quote:
Originally Posted by Russell996
Your AD is always your first point of contact, you say they have seen the piece and the problem, they speak to Rhone and a new bracelet is sent by return. This is not difficult.
Are you suggesting your AD hasn’t spoken to Rhone about a new 5711 purchased in May that has a problem with the bracelet - of course they have.
Is there something you are not telling us?
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This.
Your AD should be your only contact and they better work out a solution for you w Rhone ASAP.
You trying to work a separate channel w Patek directly may complicate matters and would only be necessary if your AD refused to take care of the issue. This I cannot imagine unless we don't have the full picture.