My father and I have this same issue. He went to New York in 1987 and was trained by Rolex. But, sometime around 2008 or so, he quit playing their game. So, now he does not have a parts account. We still service watches, but sometimes when a part is needed we have to send the customer elsewhere. Although, since I started working with him and now on my own, I've yet to see a HEV Case in my shop. Small towns for ya.
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