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If your AD is Tourneau and you purchased under your name, they can help you. I'm in very similar situation where I purchased several Rolex watches with Tourneau where they don't sell Patek. I talked to the store manager and she recommended I contact one of their other locations that does sell Pateks. I did that and am on the list for a couple Patek watches. They were able to look up and confirm my purchase history.
Now there is a caveat... your spend history DOES matter... If your total spend is small (say under $30k), chances of getting a hot models are slim to none. Tourneu has VIP clients who spend big $$$ ($250k+), and those get the preferred offerings. Patek rep explained that total spend plays a big factor and they will review it as part of considerations to decide who gets the watch.
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