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I've purchased from Chrono on two separate occasions.
On the first, I inquired about the watch on Chrono and then took the transaction off Chrono since they were easier to negotiate with absent of the fees. It was a reputable watch seller so no issues there.
Second, same thing. But, I purchased through Chrono to have the protection. Watch wasn't exactly as described. It came with a very small chip on the crystal and a bezel that wasn't working. Unfortunately, the seller tried to lie to me and pass off the bezel as operable and then suggested I broke the bezel. We finally agreed on reimbursing me for the easy fix at a service center. Had I read the reviews on the seller/dealer, I would have stayed away. Several others described the same situation - watches that didn't come as described with minor flaws that they were trying to pass off as nothing.
YMMV
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